When we walked in the door for our scheduled appointment, I looked at the closest lady behind the desk and said “we have X and X here” (children’s names) She looked at me almost confused and with attitude asked “checking in?” I said “yeah” (I thought it was pretty self explanatory, so maybe that’s on me) I stood there waiting, but the lady was no longer looking at me, just doing something behind the desk. The other lady finally told me I was checked in, so we went to sit down. The second Lady explained something to me about one of my children, and the first lady told her she was wrong when she wasn’t. It was awkward. When Dr. Grant called my oldest back, we took a second because he didn’t say her name correctly, and we were kind of processing before realizing he meant her. He came back in the hallway and called her again. As we were walking toward him, I said “we have X too.” (My other daughter that also had an appointment) His eyebrows went up and he said “let’s do two at a time” while he was walking away. Which, I thought - there’s only two being seen so we’re good. We went in to the room and I sat down with my toddler on my lap. My middle child was sitting next to the chair I sat in, out of the way (like she always has) and my oldest was still standing. Dr. Grant said something about “not listening” and went out the door, then said “glad to see you are running the show.” One of the kids asked who was going first and he said “whichever one is still breathing” and flung a rolling chair in the room in the direction of my daughter that was on the floor, then left again. It all happened so fast I hadn’t even had a chance to process what he actually meant about the two at a time/not listening part. So I got up, we left the room as Dr Grant was coming back and I said “we’ll find somewhere else to go.” He said “no, come back I already have the file” and waved it in the air. He was trying to explain it gets hot in the room and I told him we’ve never done anything different when we come here and I’m not leaving kids in the waiting area. He tried waving me back again and I repeated we’d find somewhere else because both of them were rude for no reason. Our whole family has been coming here for a few years, and my husband long before that. Usually the doctor is really nice and fun for the kids, but today I feel absolutely disgusted and disappointed by their attitudes and the aggressiveness of the doctor. I understand people have bad days, but this was completely out of line and scared my children. We won’t be going back.
