Strong Eyecare

Yesterday, I received excellent care from Dr Wen F. Hu MD,PhD for my re check after cataract surgery. Dr Hu, Flaum eye institute,Strong hospital will be my eye opthamolgist Dr moving forward. I highly recommend Dr Hu for her high attention to detail, impressive expertise,superior intelligence,and individual patient knowledge and care. Dr Hu is open to questions for a Dr and patient team approach. Mary Jo Mathew

The reception and staff at this location has always been pleasant & professional. Since moving certain specialized services to this office location the wait time has reduced compared to that of the primary Flaum location.

I had an appointment at 3:10. I arrived at 3:05. At check in, I told the receptionist, Debra, that I had to leave by 4:45 at the latest. I asked if the doctors were on time, she said she’d check, but never did. I told her that I needed a woman in the room with me since the doctor was a man. As a victim of a sexual predator, I insist on this when having to be in a closed room with a man. I was not called into the room until 3:30. The tech told me they were short staffed. I asked her if the receptionists knew, and she said they did and that she didn’t know why they thought it should be a secret that the doctors were behind. I reiterated that I needed another woman in the room when the male doctor was in the room. The tech said it was not in the notes from reception, so Debra did not communicate my stated needs to the appropriate people. The tech did all of the tests. The doctor, Dr. SOOD, came in much later. He said he was told I didn’t want my eyes dilated. I told him I never said that. I asked if he could do it and have me out by 4:45. He said he could not. My eyes were not dilated and checked. All the doctor did was check the accuracy of my prescription. He was extremely difficult to understand and spoke very rapidly. For a yearly check up, this was terrible. I don’t think leaving an hour and 40 minutes for an appointment was unrealistic. This happened the last time I was at Flaum. Debra, the receptionist, was rude and unprofessional. She didn’t not take my needs seriously and did not follow through on giving me the information I requested. If I was told the appointments were behind, instead of being lied to, I would have rescheduled the appointment, so I could get the eye care I deserved and was paying for. On the positive side, Theresa, the site manager who came in to be with me while the doctor was in the room, was fantastic. She was warm and pleasant. She chatted with me and helped but my mind at ease. Flaum, you need to do better. I’ll be looking for another eye care provider.

I ask 3 different times yesterday if the drops given would be an issue due to the fact that I drove myself to the appointment. They told me that I would be ok as long as I had sunglasses. This was a blatant lie. I could have gotten into a serious accident driving home because even with my sunglasses it was so bright I felt like I was looking directly into the sun. Although I only live 15 minutes away I had to take every side street with trees to reduce the glare & kept 1 hand over my eyes for shade so I could get home. By the time I got home I had such a headache I passed out for 3 hours afterwards. I told the Doctor even during testing that the examination light was causing problems and pain. All they were concerned about was getting out by 5. The only pro was that the staff was kind. (Why they got a 2*) But, unfortunately, their medical advice was completely wrong.

Waiting time for appointment was over 1 hour!! Asked reception what is going on and she said let me go check. Came back and said we're next and that they are short staffed. Same excuse, same stories.