Summit Eye And Optical

Dr. Seiler and his staff provide the kind of personalized attention that is so lacking in the healthcare system today. They are friendly, kind and professional. The office uses modern equipment and has a fantastic selection of frames.

The people in this office, including Dr. Seiler, should not be in business that requires being in service to others. I made an appointment last week after realizing I was nearly out of contact lenses. When I arrived, I was given paperwork to fill out, including a form indicating an optional $49 "Optos" exam, so I opted out of it, not wanting to pay an extra elective fee. Within moments of the paperwork being delivered to the back, a woman came out and demanded to know why I'd declined the exam. I told her why, she asked if I wanted "dilation," without explaining this was the alternative and what these procedures were for and why they were necessary. I said no, I didn't. Her next statement was an annoyed, "Then we can't see you." I was surprised and tried to ascertain why, but she kept interrupting me, wouldn't explain and then yelled, "You've been here before!" Like I remember what happens at an appointment I go to once every year or two lol. I was stunned. I again tried to understand why she'd brought up dilation, then said I would do it if one or the other - dilation or Optos - was required. But was that enough? Oh, no, it wasn't. Then Dr. Seiler came out and said I was the second person in three years who had requested dilation "because everyone else understands you need Optos." Okaaaay. He said I wouldn't be able to see/focus for 6-8 hours with dilation, which I can't do because I need to work today. I made the point that if they need one or the other in order to see a patient, then they need to be up front, when someone makes an appointment, that there is a mandatory - not optional - $49 fee. Or I tried to make that point but Dr. Seiler kept cutting me off and wouldn't let me speak, finally stating that my options were, "One, get the optos. Two, do dilation. Three, leave, because I'm done talking about this." I said I needed to think about it, and he replied, "In that case, it'd be better if you leave and don't come back." You can bet I won't be coming back, and you can bet I'll be writing a review! FYI, for anyone else looking for an eye exam: HC Deuchler across the street offers a $25 optional eye health exam (similar to Optos) that is actually optional. I made an appointment there instead.

Stay away from this place if you plan to get eyeglasses. I didn’t see the doctor so I can’t comment on him, but the staff — especially the older lady — were extremely unprofessional and had a bad attitude. I came in with my prescription from another doctor and my own frame (since they don’t carry high-end brands). I chose this place only because they work with Zeiss lenses and are in-network. I even called ahead to confirm they’d accept an order just for lenses. At first, everything seemed fine — the staff member assured me she’d order the “best lenses” for me. Later that day, I realized they never mentioned the brand, so I called back to check. As I suspected, they hadn’t ordered Zeiss at all, but lenses from a lab I’d never heard of. I requested they switch to Zeiss and asked for specifics. Instead of giving me a clear answer, the lady said the lens index would be a range and “whichever is available” instead of the exact number. When I pressed for clarification (knowing Zeiss’s high index is 1.74), she became defensive and angry, claiming she didn’t know and “every lense has different index.” I was confused and simply asked her to verify, but instead she turned it around, asked if I was happy with their service, and when I said I just wished for clearer communication, she abruptly told me to come pick up my frame and that they’d cancel my order. A complete waste of my time — though I’d rather walk away than spend hundreds on lenses that weren’t what I asked for. If you like the doctor, maybe see him for an exam, but I strongly recommend going elsewhere for eyeglasses. There are far better, more professional places out there.

I've been going to Summit Eye & Optical for years. Dr Seiler and his staff are fantastic, the exams are top notch and lenses are made on premises. The frame option is fantastic, they make an effort to support smaller, indie brands along with the well known ones.

Excellent experience. Dr. Seiler is a trustworthy optometrist; his knowledge and personality have earned our loyalty for the past decade. He conducts thorough eye exams and explains with great patience. His high-end equipment earns him an extra star in this review. Dr. Seiler stocks some stylish frames; his sophisticated suggestions draws me and my family to his store year after year. His staff is knowledgeable and courteous. I would highly recommend him to anyone looking for a terrific doctor.