Staff at front desk very nice. My husband had cataract surgery and was taken in the back what was suppose to be approx 2 hrs. After 2 hrs. I went to desk and asked his status and was told he wasn't even taken yet...why wasn't I notified. He should go in OR shortly. Never rec'd a text or phone call regarding his status...an hr later he is wheeled into the patient waiting area..wow!!! Again, was never contacted from one staff member. Will never return to this facility again. I just heard today 12/18 from Jennifer, an Administrator at the Surgical Center of Burlington County to apologize for not updating me with my husband's status on his eye surgery. She said they were backed up and it's something that should have been communicated to me. They are going to take measures to see that family members are kept in the loop as to the status of their family member. I hope to return to this facility in the future when we need eye surgery. The staff was very nice when spoken to. Our doctor was exceptional, too! Thank you for reaching out, it has meant a lot. Thank you.
