I don’t usually leave negative reviews, but I feel it’s important to share my experience. If I could give zero stars I would! I initially came in for an eye exam because my vision had become blurry over the past few days. I want to start by saying that the doctor who examined me, and the woman who helped me pick out my glasses, were both wonderful. They were kind, professional, and made my visit pleasant. Unfortunately, my experience after the appointment was completely different. After my eyes were dilated, I was told my vision would be blurry for a couple of hours. When my vision still hadn’t improved, I called the office because I was experiencing blurry vision and glare and was genuinely concerned. I asked if there was anything temporary I could use while waiting for my glasses or if the doctor recommended any eye drops. I was told someone would speak with the doctor and call me back. Later that day, I received a voicemail stating that the doctor had been informed of my symptoms and wanted me to schedule a follow-up appointment. When I called back to schedule the follow-up, another staff member insisted there was no reason for me to come back and repeatedly told me to “just wait” for my glasses, even after I explained that I still couldn’t see well enough to work or complete my daily activities. Instead of listening to my concerns, she interrupted me several times, spoke to me in a rude and dismissive tone, and even accused me of trying to make the situation seem like it was the office’s fault, which was never my intention. I was simply trying to understand why I had been told to schedule a follow-up appointment and whether there was anything that could help me while I waited. To make matters more frustrating, I was then told I would have to pay for another visit, despite having received a voicemail saying the doctor wanted to see me for a follow-up. The information I received was inconsistent, and no one took the time to explain it clearly. By the end of the call, the staff member's attitude became even more dismissive, and she ended the conversation abruptly. I understand that delays happen and that glasses take time to arrive. My frustration isn’t about that. It’s about how I was treated when I reached out with legitimate concerns about my vision. Patients deserve to be heard, treated with respect, and given consistent information. I hope this office works on improving communication and customer service because no patient should leave feeling ignored or disrespected
