SVS Vision

I had a great experience here! Everyone I spoke with were friendly, welcoming, and accommodating from start to finish. Dr. Rudick was professional, patient, and thorough during my comprehensive eye exam and I never felt rushed. Luke was incredibly helpful in choosing a frame that suited my face and I’m extremely happy with the frames I ended up with. They arrived in about 10 days which was faster than I expected. When I picked up my glasses, two staff members ( I didn’t catch their name) helped adjust them for the perfect fit. They were both friendly and made sure I was comfortable before I left. Overall, the entire experience was smooth and enjoyable. Thank you so much SVS Vision Brighton!

I am writing to you to express my experience in getting my last pair of glasses at your establishment. I went in on 5/1/26 to your Brighton, MI location to get my eyes tested and order a new pair of glasses. I paid $585.98 after my vision insurance coverage. I was told it would be between 5-10 business days. It is 6/23/26, and my glasses are still not ready. I was not given a phone call to be told of any delay. I had to call the Brighton office several times, and be told it would be a couple more days, then another week, etc. I went in on 6/13/26 to finally get my glasses, and was told that they were no pre-checked and found an issue the lens. I was then told it would be another week or so. I called the Brighton office today and was told that they are on the delivery truck for tomorrow. Once again, I should have been given a courtesy call instead of calling their office constantly. I am not pleased for the amount of money I had to spend, especially since they would not accept my secondary insurance through Aetna. This experience convinced me that I will not come back to your establishment for my next pair of glasses.

I never write bad reviews but in this case i had to. Maybe the worst customer service I have ever experienced. The front staff has zero business being customer facing. Cancelled appointment without notifying you until you are there and then they look at you like your the villain vs customer service. All they care about is upselling you on lenses thus the non stop aggressive reach out for appointments. When i asked for a name i was told "i dont have to provide you my name". Way to stand behind your product. shameful organization

Great doctor but absolutely terrible staff and policies. Refuses to give a full prescription with pupillary distance unless you purchase glasses. Absolute joke that they punish people without insurance by refusing to measure their pupillary distance thereby preventing them from ordering glasses at a reasonable price. Not everyone has insurance!

1. Walk in the door no one greets you. Then front desk decides too after maybe 4 minutes. she’s rude, doesn’t smile and seems miserable. No apology for booking me to soon. You can’t be like that at a front desk you're the face when people walk in! 2. They booked me to soon and said I was eligible by insurance, but then I got there the day of and it was a day too early. It messed up my whole day. They said they called me and left a message that I have no record of. 3. Everyone seems miserable and unhappy! Went down the road to Americas Best in Green Oak Mall, way better experience!