I had a very frustrating experience with SVS Vision after my eye exam. During my appointment, I was given trial contacts for a newer, more expensive brand to see if I preferred them over the brand I’ve been wearing. After deciding I wanted to stay with my original contacts, I called to have my prescription changed. The front desk told me the doctor just needed to approve the change and that it would be done and faxed first thing the next business morning. Two days later, the updated prescription still hadn’t been sent. When I called back, I was told they hadn’t actually checked with the doctor yet but would do so immediately. Even after another 30 minutes and multiple follow-up phone calls, it took over an hour before the fax was finally sent. Unfortunately, the prescription that was sent contained the wrong contact lens strength, so I had to call yet again. I was told their systems were running slowly and there was no estimate for when it could be corrected, resulting in yet another long wait. Lastly, the 3rd prescription I received was not even signed by the doctor herself, so I had to call yet again for a revision. I was treated like a nuisance and a bother. What was most disappointing was the lack of urgency and follow-through once I had left the office. Jeremy, in particular, was rude, dismissive, and showed little understanding of the situation or how long I had already been trying to resolve a simple prescription correction. Mistakes can happen, but the repeated delays, poor communication, and lack of customer service turned what should have been a straightforward request into an unnecessarily frustrating experience. Because of this experience, SVS Vision has lost my business. I will be taking my eye care and future contact lens purchases elsewhere and cannot recommend this office based on the level of follow-up and customer service I received.
