Tanner Optical

Came in to get my child’s glasses lens exchanged. The staff was so helpful and quickly accomplish the task. Thank you, we will be back!

Don’t worry about calling. They’ll never answer. And when you have an appointment at 3pm you won’t be seen untill 355 pm and then feel like they rush you through to get you out

Called today for an appointment. I have not had an appointment with them in a while. Six years to be exact. But wanted to set an appointment to get on track. The first call sounded like a middle aged woman who made the statement “ you must’ve forgotten about us we haven seen you in a while” I told her yes I but still have the same frames. She says “ You’ve been wearing the same frame since 2019?!” Where I work customer service is very important, Especially scheduling. Here it must not be, because some things you just don’t say over the phone to a patient. The woman over the phone may be good at her job, but she is not friendly. She didn’t know the situation or reason I haven’t been to them in while neither is it any of her business. (Last I checked you’ should have said: yes we can or no you can’t schedule me). I work hard and won’t spend money with rude people! When I called back with insurance information the Second Lady was better but the older one rubbed me wrong! I called another local vision center that was able to get me in at a later date, but the woman over the phone was very friendly. I’d rather wait 4+ weeks before having to deal with a rude staff. That makes the doctor look bad!… he may be an awesome man but the way you talk to people matter. Pray they don’t see this as an attack and find a way to be careful over the phone. I will not go back nor will I refer to them.

I had nothing but a bad experience with the staff.the Dr.is fine but as far as the staff to get the right pair of glasses is terrible!! I paid over four hundred dollars out of pocket plus my health insurance and still didn't get the glasses I needed. I went back a few times and told them that the glasses weren't working out and they told me there's nothing wrong. They gave me coke bottle glasses so thick and I can't use them and I'm stuck with glasses in my drawer. Also after three years they sent me a bill from my first visit,in the amount of 42.00 why wasn't I billed the same day? I get in the mail everyday.they are awful there I'm not going back to see the doctor.

Tried to call for an appointment. They hung up on me. Called again and they pretended to be the voice-mail after answering.