Target Optical

Had to come on here and shout out Target Optical for an unexpectedly awesome experience. I didn’t even go in planning to buy anything—just stopped by—and Haseeb still treated me like a top customer. Without me even asking, he cleaned and adjusted my glasses and made them fit better than they have in months. No upselling, no pressure, just genuinely kind and thoughtful service. That kind of effort is rare. You can tell he actually cares about people, not just sales. It completely changed my day walking out of there with clearer vision and a better mood. Target Optical is lucky to have him—Haseeb is the definition of going above and beyond.

I am extremely disappointed with the customer service I received at this Target Optical location. I called around 5:30 and was told by Haseeb that he already had a customer and that I would need to call back. I then asked what time the store closed, and he informed me that I would need to arrive by 6:30, even though the store's posted closing time is 7:00. I made it to the store at approximately 6:25 with the intention of using the insurance I purchased on my Ray Ban Meta glasses. Upon arrival, Haseeb informed me that my insurance had expired. I explained that I had already contacted another Target Optical location, and they confirmed that my coverage was still active. Despite this, he stated that he could not process the order and needed to contact his manager, Angel. After texting Angel, he told me again that my insurance had ended and that my glasses could not be replaced. Unsatisfied with the conflicting information, I immediately contacted the other Target Optical location that had previously assisted me. I had the associate on speaker phone for Haseeb to hear that my insurance was in fact not expired. Not only was it confirmed that my insurance was still active, but the representative was also able to complete my order without any issues. The other location’s customer service representative was professional, knowledgeable, and exactly what I would expect from a company representing the same brand. What I do not understand is how one Target Optical location can properly honor a customer's insurance and process an order while another location creates obstacle after obstacle and provides inaccurate information. I paid for the insurance through Target Optical, purchased my glasses through Target Optical, and should receive consistent service regardless of which location I visit. I was also privy to the conversation between Haseeb and Angel, and I am deeply disappointed that a store manager would support and reinforce misinformation rather than take the time to rectify the issue. This experience left me feeling misled and frustrated. I will be submitting my concerns directly to Target Optical's corporate office and escalating the matter further. Based on my experience, I cannot recommend this location. If you value honesty, professionalism, and customer service, I would strongly encourage you to consider another Target optical location. This one does not value the customer.

Best experience ever! Angel is such a sweet person! She wasn't pushy at all and was super helpful. It was nice to have someone very thorough and knowledgeable to help me with my choices.

I waited well over an hour to be helped. When I first arrived, the employee told me she would be right with me. After waiting 30+ minutes, another customer came in to pick up glasses and she helped them first. I stayed patient and didn't complain. She said she would be right with me AGAIN…Then, after waiting even longer, another customer walked in and she immediately went over to help them too—completely ignoring the fact that I had been waiting there the entire time. The lack of basic customer service and professionalism was unbelievable. I was repeatedly pushed aside while customers who arrived after me were being helped before me. This was one of the worst customer service experiences I've had. I will not be returning and would not recommend this location to anyone!

Juliana and Angel are the best. I’ve been coming here for years and always 100% best customer service that I get compared to everywhere else. Highly recommend.