The only reason I’m leaving a three star and not a one Star Is because they were able to give us the same day appointment, which we appreciated. We don’t normally go to this location. We had to drive into town 30 minutes. The check-in lady was nice. They were promptly on time for us which was also good. The nurse was not mean, but not very happy or engaging with us, maybe because it was late in the day. But it was the Dr Lane that I feel should have been nicer and understanding - he had terrible bedside manner with my 92-year-old mother. He surely did not do his best to speak nicely to her, and was very curt. We told him thank you for seeing this on short notice and that she normally goes to another location for Texan Eye, and named the doctors that we’ve seen normally. One of her doctors even works in the location where he is. He didn’t seem to care, or be nicer to us because of that. He asked why we were here, and yet the nurse had already written that down in her chart, and he didn’t pay attention. She said she felt like she has something in her eye. He then he told her to put her head back and put a drop in my mother‘s eye without telling her what it was. Usually they will tell you what drops they are putting in your eye. Then what happened next, I thought was totally uncalled for for a professional. My mother has trouble keeping her eyes open during an eye apt, because she has sensitivity to light. So he had trouble looking in her eye with the apparatus. He was very put off with the fact that she could not keep from blinking, and kept telling her not to blink. Then he attempted to hold her eye open with his thumb, and had trouble and then he actually said “Mamm, you have the strongest eyelid that I’ve ever had In a patient” - And it was NOT said in an endearing way-(as if to tease her) …but as if she did it on purpose. I thought that was the rudest thing someone could say to an elderly lady who was having an issue with her eye. He did not spend very much more time and acted like he was in a hurry to get out of there, and said that she does not have an infection, and told us we had to go see a cornea specialist and to make another appointment. Of course that did not help her with the feeling like something is in her eye. This is the second bad experience that we’ve had with the Balcones location of Texan Eye. The other doctor retired. You all can do better. If you are Medicare doctors, you should know how to treat the elderly.
