First, I want to start by commending Dr. York — he is truly exceptional. His professionalism, care, and expertise are outstanding, and I plan to continue seeing him as my optometrist for years to come.
However, my experience with the optician team was disappointing. I’m 66 years old and have worn glasses since 1972, so I’m quite familiar with what I need. During my visit, I mentioned that, since I’m retired and primarily read in bed without glasses, I didn’t believe I needed bifocals. The optician simply responded with, “Oh OK, you can always get a pair of readers.” That struck me as dismissive, especially since I had just said I could already read fine without glasses.
When I picked up my new glasses, which were single vision, I couldn’t see my watch or my phone. It was immediately clear they wouldn’t work for me. When I expressed this, I was told to “try them out and let us know.” As expected, they didn’t meet my needs, and I called back to request a change to bifocals.
At that point, I was informed it would cost an additional $380. I was surprised and disappointed — this had not been explained to me beforehand. As someone living on a fixed income, this was a significant and unexpected expense. I was offered a free pair of readers instead, but I explained I could get those at Walmart for $5 — and again, I don’t need them.
Ultimately, I had no choice but to pay the $380 in order to get glasses that I could actually see with. I will not be purchasing glasses from this office again. While Dr. York is outstanding, the optician team lacks the care, communication, professionalism and knowledge necessary to guide patients appropriately. I hope others reading this take that into consideration.
