The Doctors Clinic A Part of Franciscan Medical Group

Well. I have mixed feelings. I've had four surgical procedures here over the last 6 years. All with the same insurance. When I went in for the last one they told me I had to pay "estimated" upfront charges of 2,000 dollars. This is new, as I've never had to pay estimated charges up front before. The estimate was wrong. They over charged me $750.00. Further, they kept my money for six months. If they do this to everyone, how much are they making off of the float in interest from other people's money in their bank account? I understand that medical fees are a lot and you want to make sure you get paid. But ripping off patients is not the solution. I'll not have another procedure here. It's a shame because every experience I've had with the Drs here has been great.

We are thoroughly disappointed with our experience with this clinic. My husband waited almost 4 weeks to start his physical therapy after receiving his referral, because it was incomplete and didn't include the diagnosis. The physician took 3 weeks to respond to our request to fix it, and nobody in the office was even close to being helpful. My husband's last follow up was rescheduled at the last minute due to their x-ray machine being broken, and the person on the phone told him one time and scheduled him for another, causing him to be "no-showed" for his rescheduled appointment when he showed up EIGHT minutes after the scheduled appointment, and the physician had already gone to lunch. I suppose there aren't many orthopedic clinics in this county, but if you can avoid this one, I'd highly recommend it.

This clinic likes to deny mothers without informing them when making the appointment that the doctor “prefers” not to have children in their clinic. NEXT TIME HAVE IT IN BOLD. Don’t go here!! If they can’t do their jobs with a child in the room. That’s concerning. Some moms don’t have help and have no other choice.

This is a fine place with very helpful staff. I received a hearing test and it was done well and quickly. I would recommend this clinic.

When I got there for my appointment there were 3 reseptionist. One was on the phone talking extremely loud going a gf aunts all HIPA laws. The other 2 we’re talking I had to get there attention. The female that helped me was of some Asian origin and was more concerned about how my bill was going to get paid. And I had multiple charts and different insurances.etc. Then because she felt she needed to push back my appointment did so without even asking. And now this is 3 days later and none of the staff has sent a referral for me to get a CT Scan in Tacoma. And my Specialist wants the results ASAP!!! Terrible service will never recommend anyone there.