The Eye Care Center

This rating is not reflective of The Eyeglass Factory, which I have always had great experiences with. I had to change my eye doctor, which was the best decision I made. When I came to the Eye Care Center for my last appointment, I expected great customer service since I have had good experience with the store but do yourself a favor and go to Winchester or another area. When I was waiting in the eye exam room, the doctor was in his office with his feet propped up on a desk. I waited for a bit, while he just sat in his office. He came in, was very cold and rushed through the exam. He became rude when I pushed back on a statement he made and definitely made me feel unheard. I would not recommend this place at all.

This review is of the Optometrist, not the retail center for glasses as the ladies there were wonderful. Dr. Kalra, however, had terrible "bedside" manners, truly inexusable, wouldn't answer basic questions, was terse, wouldn't even tell me the degree of vision degradation that I had (I answered this for myself with a 5 min google search using the diagnosis code, I have mild far hyperopia, far sightedness). I explained I hadn't been to an eye doctor in 20+ years and he didn't give me more than a few sentences, didn't even review my family medical history with me (which includes major macular degeneration). In summary, the ladies selling the glasses are great but the physician is a waste of your time and money if you have any reasonable expectation of physician/patient interaction.

Front desk girl was very unprofessional & talking inappropriately. Don’t recommend , I think her name was Brandi

Super friendly and professional! Not to mention they got me in super quick! Would recommend!!

I have interacted with the office staff 3 times and all 3 times were unpleasant. They were young and entitled, the type of people who use kind words, with demeaning tones and argumentative attitudes in an attempt to assert themselves over their customers. If your are the type to be pushed over, don't expect to be treated with any kind of respect by this staff. I had to be insistent just to get a copy of my prescription, after being mailed the wrong prescription by the staff. I highly recommend finding eye care elsewhere.