The doctor was rude when I was asking questions. I was called back and they wanted my weight. Then they wanted my blo9d pressure and height. I'm like what's this about? I have never gone to eye doctor and had to do this. The nurse said insurance required it. Shealso said if I had privately paid it would be so much easier. A lady in the back the doctor right away said no I'm not seeing her. I told her I wasn't talking to her. She said either you do it or I don't see you. I said you mean I wasted my time coming here? She snapped and said I'm not seeing you. You can leave! Rude and cruel. I will n3ver go again to any facility associated with them.
About
The Eye Care Center serves patients in Mercedes and the surrounding part of Texas from its office at 325 W 3rd St. Both exams and glasses are handled here — exam rooms and an optical shop share the same address. Insurance accepted includes VSP, EyeMed, Cigna Vision and Humana (7 plans in total). Care is provided by Lora Martinez, OD. The optical carries 36 frame brands. It is open 5 days a week. You can walk in without an appointment. Call (956) 514-0559 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
325 W 3rd St
Mercedes, TX 78570
Get Directions - Phone
- (956) 514-0559
- Languages spoken
- English, Spanish
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
On the map
Hours
| Monday | 8:00 AM – 5:00 PM |
| Tuesday | 8:00 AM – 5:00 PM |
| Wednesday | 8:00 AM – 5:00 PM |
| Thursday | 8:00 AM – 5:00 PM |
| Friday | 8:00 AM – 5:00 PM |
Currently closed. Times shown in America/Chicago. Holiday hours may differ.
Doctors at this practice
Reviews on Google 30
Had my first appointment here this week and I had a wonderful experience. The front was nice and explained everything well. There was a bit of a wait but nothing too bad. The doctor explained a lot to me that no one had taken the time to do before which I really liked. Decided to get my glasses in store and just waiting on them. I will be recommending this office to family and friends.
Great service! Incredible staff! Very friendly and knowledgeable! Will absolutely return
I've been coming to this place for many years even my kids. It might be a wait at times but what the heck, no matter where you go you need to wait. Don't expect to walk in and walk out it's a process. We all have different needs and everyone is important old or young. And Dr. Martinez is awesome.
Made an apt for 8:30in the morning and when the reminder came in a day before through text it said a different time (2:20pm) . The Dr. had apts to be at and they changed my apt without notifying me. Made arrangements for someone to take my child in , arrived 10min late and they wouldn’t take him that because the Dr. had afternoon appointments to be at as well . So she was out of the office in the morning & afternoon . Lack of professionalism from her staff to assume that they can change the appointment time and people can just make it in. Dr. Is hardly in the office ,might as well close down the facility if it’s so hard to obtain an apt.
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