The Eye Doc

Really odd experience. Was calling to make an appointment. Was told there are 2 people ahead on the line. No problem. Left me on hold for 20 minutes, I guess to wait to end of the day. Never came back on the line. Wildly unprofessional. I guess I have to go elsewhere. Update: so I booked an appointment and they were awesome, from the moment I walked in . Love the music and friendly staff looks like they enjoy what they do. I was nervous at first cause I scheduled through the online as was told it was only a request but they were able to accommodate me. Dr. Levine is a sweetheart , great at what he does. Complete turnaround from the first interaction over the phone . 👍👍👍

At first it was going really good. Noticed the receptionist talking about adding things to sell like if they made commission. I should have seen that as the red flag. I got my prescription at the end and I choose the free glasses the ones I dont have to pay out of pocket because in this economy I can't go for unnecessary spending. Well the receptionist added something for $80 didn't ask for. She didn't ask me if I was interested or if I wanted to add it to my glasses just dropped it on me $80. I'm not confrontational I was just confused like girl didn't you see me pick the free one why do you think that was. I ended up paying some money down that I didn't need to spend and felt bad. That was a tank a gas, some food for my girls, something more important than glasses. I guess commission is more important than guest services. I don't want to even pick up the glasses I'll take the loss of what I paid then over pay for something I didn't even want.

I highly recommend going to this location and asking for Paula, she is a great assistance when needed. I have been helped out by her and she has an outstanding customer service, you just her what style you like and she will help out to make you feel comfortable with your glasses!

I want to recognize Paola for their exceptional customer service. They handled everything efficiently, maintained a positive attitude, and made sure I felt valued as a customer. Her professionalism and communication skills were excellent.

My experience at Eye Doc on Craig is was marvelous. Paola has been such a great help, she was willing to help me with all that I needed help with. Paola even helped me pick out some nice glasses. All the girls there are the bomb.com!!