The Eye Institute of West Florida – Tampa Westchase

I have been to several eye doctors in Tampa and this clinic is the one clinic where I have had the hardest time getting my eye exam and correct eye prescription. Setting up the appointment was not hard and I did receive constant messages about the appointment. The doctor did a thorough eye exam for glasses and I did get a script I was able to use for frames and lenses. The problem came when it came time to get my lens and frames done because I needed progressive lenses and the doctor had only provided the basic measurements for up close or far away lenses. I have been to several doctors for eye exams and frames and lenses and never once have I had an issue where I have to keep calling and even have to show up at the clinic trying to figure out a way to get the prescription to include the measurements for progressive lens. Normally I go in and get the exam done and in the prescription I receive both the measurements for progressive lens and for up close and far away without having to ask for them and then I decide what I want to do for my lenses. It took me 2 days after my initial eye exam to be able to reach the doctor and get the eye prescription changed. Furthermore, the first day after the exam I was promised certain times by when the new script would be fax or available and it never arrived. One of the receptionist I went to see at the clinic on my second day of trying to get the new script rolled her eyes at me when she saw me walking to the counter trying to figure out when the doctor would be available to fix my script. I asked for a refund for the exam fee given they didn’t give me the correct script information and was told that they give a basic script unless the patient specified what kind of lens they were trying to get and I was denied my refund and instead had to wait until the doctor eventually was not busy and could change the script information. I did get the script changed but I had to miss work and be proactive to reach the doctor. Overall based on past experiences, I had a hard time getting a simple eye prescription for progressive lens done here in comparison to other places that provide the same service. Not to mention that I picked this place because I was told my insurance covered the exam and then was asked to pay money for the exam because I didn’t have vision insurance.

I am 69 years old and have never had to pay to get my prescription from any doctor. After my eye exam I was told there was a $55.00 charge for my prescription. I informed them that per the FTC 16 CFR Part 456 Ophthalmic Practice Rule (Eyeglass Rule) they cannot charge for the prescription. They told me that Medicare would not pay for this service. I asked why they are billing Medicare when this is a non-billable service. They said they were not aware of this and always bill for printing prescriptions. I am not questioning billing for the eye exam just the charge to get my prescription. I was told that they will bill Medicare and when Medicare refuses the charge, I will get a bill. I spoke to the office manager over the phone from inside the office as she was not in that day. I have filed a report with the FTC.

Although initial physician was a tad rude, the next time it was an appointment time issue! I waited 20 minutes, had a test and had to return next day. Somehow the time was altered bc I put it my phone. She said I was wrong. Doubt it - am waiting now but I’ll not wait 45 minutes

I went in to be evaluated back in April for possible cataracts. I was diagnosed with cataracts, did not go with the company cuz I did not get a good feeling about the outcome, therefore I canceled my cataract procedure. I want to USF Health found out yes I have cataracts but only 2 to 3 percent in my eyes. Their doctors told me I do not require cataract surgery at this time it would have not fixed the problem, they told me to go get another eye exam and up date your glasses, it turned out I needed new lenses cost $420.00 .Therefore they would have stolen $5,000 of my money out of pocket and not fix the problem! I highly Recommend buyer beware when choosing this medical practice.

Had cataract surgery in August 2024. Still, 6 months later can’t get any glasses. Had laser treatments last month. Not much improvement. Now they say I have dry eyes and see another Dr for that. Saw Dr yesterday woke up with closed painful right eye. Emergency visit to Dr Jacob’s says scratch over cornea caused from dry eyes. Coincidentally after eye exam yesterday? Getting eye drops. Still no glasses after six months. Dr after Dr. No longer trust this company. Will see dry eye Dr then I’ll go to another doctor because I no longer trust them. Sick and tired of being throw around to every other Dr with no glasses for six months. Cataract surgery was supposed to help but it made everything worse. Don’t come here. Go somewhere else!