The Eyecare Center of Madison

I love Dr. Jodie Larson! She is compassionate, fun, professional and understanding of my needs. Mr. Chad Larson is professional and quick to handle my insurance inquiries! So nice! The staff is always fun and professional as well! I recommend this practice to everyone!

I arrived 10 minutes late for my appointment. The receptionist asked me for my paperwork. I asked "what paperwork? You did not send me any paperwork." She replied "New patient paperwork." I replied, "I have been here before". Receptionist "Not in 21 years. Do you have insurance?" I said I did not have insurance that would cover vision." Receptionist: "Here's the forms, they're 2 sided. 2nd receptionist - You can sit over there. Do you have Medicare? Medicare will cover some of the vision exam, but not the refraction. I'll need your insurance cards." I gave her my cards. 2nd Receptionist: Is this your Medicare Advantage card?" I replied "No, I retired from the Dept. of State, this is my Federal health plan administered by Aetna. Receptionist: Aetna doesn't pay. I'll have our finance manager come and talk to you." I said I planned to pay by check for the appointment. Receptionist: "It's almost 9 am and the Dr.s 9 am patient is here. We will try to work you in. By this time I am feeling very rejected, treated like I am indigent. I feel the staff has been rude with most of their questions. The average person knows a Medicare Advantage plan requires a person to be on Medicaid. They have questioned my ability to pay for the exam. The 1st receptionist took me back to the exam room. She asked me, "So, when was your last exam? sarcastically. I answered Sep 2024, I gave the copy of my prescription to the 2nd receptionist. I asked why she was treating me like a leper? Receptionist replied, "what do you mean?" I replied You are being rude. Receptionist replied "I'll go get someone else." and left the room. Shortly, I heard her speaking on the other side of the door hearing "rude" and several voices laughing. Then Dr. Jodi Larson came in. I tried to explain what the receptionist said to me. Dr. Larson replied with "We are not going to go there. We are here to help you." And placed her hands in her lap. Her tone was condescending. If she had listened to me in the slightest or simply stated "Let's proceed with your exam." It may have ended better. I got up and said "I get it, you need to defend your employees. I am leaving," Evidently, the care of her patients is not very important and is based on the perception of your ability to pay.

Great service - My son needed glasses and Dr. Larson spoke with him directly, outlined the issues and even showed him the picture of his eye, explaining in terms he understood. Turnaround for glasses only took a couple days and he loves his "new look"!! Friendly staff who care. Highly recommend this eyecare center -

Everyone was so helpful at my appointment. Becky was so nice to visit with at the front desk and Lori and Dr. Larson helped me find a prescription that works great for me!! Lori also gave me her opinion on some new glasses that I picked out!! Thanks everyone at The Eye Care Center for the great experience!

The staff is friendly and caring, and the atmosphere is relaxed. I received a thorough eye exam, and the Doctor answered any questions I had. Excellent follow-up care on adjusting glasses after the purchase. I would highly recommend the Eyecare Center to folks.