The Looking Glass Eyecare Professionals

I had a wonderful experience at looking Glass Eyecare. Grace was incredibly helpful and courteous from start to finish. She took the time to make sure I found a pair of glasses that fit perfectly and looked great! Thank you Grace!

Dr. Smith is a great optometrist. She always tries to make me feel comfortable during the appointment. -Wyatt

My initial visit was great. I was seen right away with no wait time, and the staff made me feel very comfortable by explaining everything clearly. They also listened to the style I wanted, and I found a pair of glasses that fit me really well. The only issue has been the communication after my appointment. I was originally told my glasses could be made in-house, but after more than a week with no updates, I called and learned they actually had to be sent out because of the specialty frames—something that wasn’t communicated to me upfront. Since then, it has been several weeks, and I still haven’t received my glasses. When I called again for a status update, I was told there was a delay due to the recent snowstorm. While I understand delays happen, I would have appreciated proactive communication instead of having to reach out multiple times for information. I work at a computer all day and really need my prescription, so clearer updates would have made a big difference. My appointment itself was pleasant, and the staff was kind, but I hope the communication process improves going forward.

The staff was so nice snd professional. You would love Dr. Jen. She was very knowledgeable and explained everything about my eyes to me.

Yesterday was my first time at The Looking Glass, and I was extremely impressed with their office. Having worked in an ophthalmologist office myself, I was very pleased with how well Dr Smith and her office cared for me during my appointment. Super professional, thorough and friendly. Got the cutest glasses too! Glad I decided to give them a try, and will be taking my entire family here for any future optometry needs.