The Vision Center

Mrs. Trainer is absolutely wonderful! My 3-year-old daughter is usually incredibly shy around strangers, but Mrs. Trainer’s warm and gentle personality made her feel comfortable immediately. She was so patient, turned the eye exam into a fun game, and never rushed us. Got my daughter fixed right up, I will be scheduling my other daughter to go here for now on.

The Vision Center is awesome they really went out of there way to make sure I got the perfect vision and glasses for me I know nothing about how progressive and bifocal works and ms. brandy was kind enough to ex plain over and over till I understood ms. Brittany was super kind and helpful checking in and out and with any thing I needed, MS. Felicia had great patience trying on multiple glasses and changing my mind and explaining about vision again. every point of contact every person was super kind professional and helpful I appreciate excellent customer service and these ladies have it Bravo Zulu keep shining I wish everybody took care of their customers this well I give them 100 over 10 rating for all they did for me. come see them they will do you right. they go above and beyond.

Extremely enjoyable experience! Staff were professional. courteous and understanding. Will definitely recommend the lucedale office!

I rarely leave negative reviews, but I feel it’s important to share my experience so others can make an informed decision. My first visit went fairly well. However, after being given a trial pair of contact lenses, I struggled significantly with my vision and could not see clearly. I wore them for about a week hoping things would improve, but they did not. I scheduled a follow-up appointment and clearly explained that I was unhappy with the fit and my ability to see. Instead of addressing my concerns, the doctor attributed my vision problems to my age (43) without resolving the issue. When I reiterated that I still could not see well, he became visibly agitated and conducted another exam. During this visit, I asked whether the medications I take could have affected my original exam. When I disclosed my prescribed medication (which I take legally and under medical supervision), the interaction escalated dramatically. I was told he could not see me because of this medication and was instructed to leave the office, despite the fact that I had already paid for services and ordered glasses that had not yet arrived. When I requested a receipt so I could submit it to my insurance and seek care elsewhere, I was refused. Staff ultimately called the police simply because I would not leave without documentation of the visit I had already paid for. I remained calm and stayed inside the building, knowing I had done nothing wrong. When the police arrived, they apologized for the situation and for how I was treated. One officer personally went to obtain my receipt, and they reassured me that they did not want this experience to reflect poorly on Lucedale as a community. Additionally, my medication information was discussed openly in front of staff, which made me extremely uncomfortable and felt inappropriate and unprofessional. In my opinion, violating HIPAA. For comparison, I later visited a large retailer in Mobile Alabama , where my prescription was completely different. I could see clearly the same day, did not need an adjustment period, and received glasses that worked wonderfully. If you are someone who experiences anxiety, PTSD, OCD, or who simply values a calm, respectful, and non-judgmental environment, I would strongly recommend seeking care elsewhere. This experience was distressing and avoidable, and no patient should feel intimidated or dismissed when advocating for their own vision and health.

We just moved to town & the vision center was so helpful and a fast turn around for our new glasses … friendly staff!