Very disappointing experience with this doctor's office. I visited Dr. Naadi, and after my eye examination, I was prescribed eye drops through their e-med pharmacy. The doctor visit itself went fine, but everything after that was handled extremely poorly. Two weeks passed and nobody contacted me regarding my medication. I had to call the pharmacy myself, only to find out that my insurance had not approved the prescription. Why wasn't I informed? It should not be the patient's responsibility to chase down information about a prescribed medication. A simple phone call would have been the professional and courteous thing to do. I then contacted the doctor's office and explained the situation. I requested that the prescription be sent to my regular pharmacy instead. I was told someone would call me back. No one ever did. Now it has been four weeks, and I still do not have my medication. I called again today, and once again I was transferred to another line that nobody answered. I left a message and still received no response. The lack of communication, follow-up, and patient care is extremely frustrating. Patients are paying for medical services and deserve timely responses and proper support, especially when it comes to prescribed medication. This level of carelessness and irresponsibility is unacceptable. I would not recommend this office based on my experience. They need to improve their communication, accountability, and respect for their patients.
