Thompson Vision Care

About to make my annual visit to Dr. Thompson! She's very nice and explains what she's doing. We had a nice convo and that's important to me. Some doctors can be so rigid that it makes you not want to go back, but really enjoy her bedside manner. The staff is, shall we say, focused and not very talkative, but once you engage them, they are very nice and helpful. They have a large variety of frames and products right there on the premises and will get your prescriptions back in a week or so. Effortless process since they have everything right on hand! Easy-peasy!

Unfriendly, no greeting or voluntary assistance. I exchanged my frames once, chose frames that were less than & was advised after the purchase that I would get store credit for $80 what am I going get from this store for $80. Good customer service should have advised me if that before choosing cheaper frames. Now I have this credit, and I don't want to Ever do business there again. Worst customer service I've experienced in 50 years. Also the credit isn't showing in there system yet, after 3 weeks. TERRIBLE!!

My experience with Dr Thompson was. Amazing. She made me feel at home and she was very detailed and took her time explaining everything to me. I would recommend anyone going to their office Customer Service is 100%.

I had a great experience here. Dr. Thompson (the father) was very friendly and knowledgeable and explain everything clearly. The staff worked with me quickly when I wanted to make a change in my new lenses. The only downside I can think of is their billing department. I had an issue that was confusing and seemed to be in conflict with what I understood regarding my insurance, but there is not an option to speak to someone in billing. The employees could only email the person from billing and it took her awhile to get back before resolving the issue. However, I feel that's more of a knock on the billing department than the practice. I'd still recommend this place.

Dr. Thompson is so precise and meticulous when it comes to my eyes and I personally take this is a good thing. I love that she's so particular when it comes to the healthiness of my eyes. After all, we only get one pair of them. They have such a huge variety of glasses to choose from. I'm absolutely in love with that. Dr. Thompson also is very engaging and personable with me and I greatly appreciate that. I may only see her once a year but I greatly appreciate it and everything her office does for us, she's phenomenal. So elated I found someone with a genuine passion for their job. Thank you Dr. Thompson, see you next year. 💖💜