Pacific Eye Care is now operated by Total Vision. I did not know this, all the signage says Pacific Eye Care or I would have gone elsewhere. Now, this review is not about their Optometry team, they might be great, I have no idea. I went in with a prescription for 3 glasses, needing 5 total. There selection was pretty good, not great, but I can't see so I really needed these glasses. They are a tad pricey, but that was also okay, as they promised me these glasses would be ready in a week and a half. I said, I'll give you two weeks, can you do it. I can't drive, I can't read. They promised that 1 and a half weeks would be plenty of time. Right. Almost a month later I called them and I got the "we were just about to call you" line, which you know is always false. They said my last pair just came in. I asked why they had not called when the first pair came in as I was very clear I could not drive or read. I got silence. I went in to get my glasses and waited close to 20 minutes Just for them to be fitted and put in a case. Now when I finally saw someone she was great, thus the 3 and not a 1 rating. She took care to fit the glasses right and put them all in cases--not the cases I thought I would have like the ones with the name of these expensive designer glasses I bought, but whatever. I won't be back. Don't make promises you can't keep, if there is an issue call the customer and don't make them call you, because having my husband drive me around is just so much fun and not at all a waste if his workday.
