Total Vision PC - Los Gatos

Tuan was very kind, non judgemental, and answered all my questions. He was the one who picked up the phone, scheduled me the same day, and did my initial screenings. The clinic has a very affordable exam out of pocket ($125). Dr. Contos, who did my examination, was funny, explained what he was doing very well, and answered all my questions clearly. I highly recommend coming here.

Very nice and friendly team here. They were knowledgeable and able to help me with what I needed very quickly! Highly recommend!

I was very disappointed with my experience at total vision. I came in for a routine eye check and was prescribed glasses which I didn't need, paid the bill, and went on. A week later I was told the staff had made an "error" when charging me with the original amount I paid and had to go back to pay the correct remaining balance, I paid this and went on with my day. 3 weeks later, my glasses came in and were damaged. I didn't notice any difference wearing these glasses so I proceeded with using my cheap pair from the dollar store. However, 9 months later I get a call from total vision saying there's a "small balance" due on my account, when I haven't visited the store in months. I am extremely disappointed with Total Vision and the lack of transparency and integrity. I will be looking for a new eye doctor.

Total Vision must have been a great company prior to my visit. The front office staff was very nice to me, and the selection of lenses, frames, and coatings was great. They were very flexible in using my old frames as well. The doctor was nice and did a great job with my prescription, too. So what's left? Their accounting department is very broken. I paid my entire bill out the door including my VSP credit applied to my bill. All done. Instead, I keep getting "payment denied" by my insurance company. Sadly, their accounting department keeps trying to get more money from my insurance company, repeatedly resending a new bill for me (twice now over 8 months). I recommend finding a different optometrist so you don't run into a broken accounting department.

I had a great experience at this clinic. I went to see Dr Conroe and he really went above and beyond. I went in the afternoon and had my eyes checked. He was concerned about the validity of the exam due to the timing and lack of sleep and allowed me to come in the next morning to recheck my eyes. He is thorough and thoughtful. As an aspiring physician myself, he did an excellent job and I would highly recommend him.