Total Vision PC - Terra Nova

Absolutely loved my experience here. From the moment I walked in, the entire staff was incredibly welcoming and made me feel right at home. The doctor was knowledgeable, thorough, and took the time to explain everything clearly, which made the whole visit so much easier. I left feeling confident about my eye health and well taken care of. Highly recommend this place to anyone looking for a great eye doctor. Will definitely be coming back!

They got me an appointment set up right away. I had a Thorough exam, all questions and concerns answered. I felt cared for, and felt the team was looking out for my best interest health wise and financially. Autumn was really helpful in making sure I was being set up correctly and was honest with what looked good on me and what didn’t, and I really appreciate it. Thank you team!!

DO NOT GO HERE they wanted me to pay $39 for special technology to view my eyes. I said I can't pay this, they immediately offered to drop it down to $25. I said "no I'm here to get an eye exam covered by my insurance" she said then you'll have to be dilated with drops" leaving me blurry 6-7hrs. I asked if would i be able to drive after? She replied with a careless "maybe, maybe not" i said just cancel this. What a waste of my time and they should have discussed this with me prior. YOU DO NOT NEED TO BE DILATED FOR A PRESCRIPTION APPOINTMENT they just make you feel you have no choice but to pay their $39 fee. Plus you show up alone, am i supposed to sit there for 6-7hrs? Plus the lady at the desk was very careless and ugly. She didn't care one bit that she sounded snappy in her responses. Disgusting!

BEWARE of this place at Terra Nova!!!! If I could give zero stars I would! I came here to purchase contacts some months ago and I took the eye exam only for me to wait 1 month for the prescription and my contacts. I kept requesting the results of my contact exam which they refused to give me after I had already paid. I used to live in SF and go to a different place for my eye exams and they would give me my prescription the day of and then ship my contacts later that same week, overall they were quick and efficient so there was no excuse for this place or any other place! This place is a HUGE RED FLAG!! I never had to deal with this kind of situation. When they contacted me to claim that my contacts were finally "ready" after 2 weeks, I had to take time off work to pick up since I received a text saying they were ready for me to pick up. I come in to find out they weren't ready at all! I waited for 45 min and to say they were scrambling like a bunch of chickens trying to figure out where my order was, was insane! Only to be told that no one placed the order in the first place. Such a waste of my time. Incompetent staff and super unprofessional! With good reason I was upset and asked why they didn't order my contacts and I had expected an apology for their incompetence but the old lady who works as a receptionist gave me attitude and excuses! She was super disrespectful! I was surprised by her unprofessionalism. In the end, I had to wait an additional 2 weeks for my contacts. Safe to say I will not come back to this place ever again. Please train your staff better!

I went here because they told me that they can put the prescription for my meta glasses. I waited patiently for 2 weeks to have them ready, but they call me after 2 weeks and said that their labatory could not. So I just told them to return my meta glasses and refund my money and again they told me to wait 2 weeks. 2 weeks pass by and still haven't received my money back. The lady said to wait another week and still haven't gotten my money back!!! So now I don't the prescription for my glasses that I wanted and still haven't received my money. A total of 5 weeks and these people can't do something simple and return my money back. Do not go here and recommend somewhere else that are more professional.