Total Vision PC - Utc Regents

Everyone here is so friendly, helpful and good at their work. Dr. Gartner is wonderful! He took the time to show amd share back the information on the eye tests, walking me through what he looks for in total vision. He was friendly, funny and knows his stuff. The people up front both at reception were so helpful. I ordered some new glasses and I can't wait to get them in a few weeks.

My vision exam was great but I cannot get in contact with the staff by phone or text line. I have been trying to reach them for 2 weeks to get my contacts prescription. Would not come here again because I am unable to get what I paid for, my contacts rx. Please send me my prescription. I work during your business hours and should not have to drive to get a prescription emailed to me.

Very accommodating to get me seen on short notice. They will include extra charges on your glasses beforehand but they are pretty chill if you just tell them you don't want them. Basically they included bluelight filter on my glasses because I work with computers which my insurance does not cover. I wish they were a little more forthcoming with that. Otherwise Dr. Gartner is great and the front desk customer service experience was pretty solid.

I've been coming here for years, but the administration has become so poor. I called 3 times over the past few weeks and never got a callback. I have also sent emails, and they never respond. Will be looking for a new Optometrist for my next appointment. It's a shame since I've been a customer for almost 15 years. I hope one of the doctors sees this and makes changes. Update: will be ordering from 1-800 contacts.

I dropped in to ask about a minor repair to my eyeglasses. They took the glasses in back, fixed them immediately and would not charge me. I will definitely become a regular customer for future needs that will surely arise.