I have been going to Dr. Simon for yearssss. Literally since the 3rd grade & I’m currently in my mid 30s. He’s excellent and always has been. However, the last two years, there have been multiple changes of the company/staff and today I had the most displeasing experience. I had an exam that was scheduled from last year’s visit. When I arrive one of the front desk ladies made “uh uh” noise as I went to grab a pen to sign in. Apparently Dr Simon was not in & they had “tried to call me”. However, they’d been calling the wrong number. I received check in links via text and email from last years system so I am lost on the break down in communication. I drove 40 minutes from work and left hours early for this appointment. No apologies for any of the inconveniences. The clerk then became upset because I asked her not to make such noises at adults like they are children. She told me I thought I was better than her and told me I could leave simply because I advised her on how I prefer to be spoken to. I guess the art of customer service continues to be a lost one regardless of age or experience.
