Troidl Optical

I am very happy with the service and attention I got from Troidl. They replaced the lenses in my old Rudy Project cycling glasses insert, and accepted my Univera insurance. We had to have a second set of lenses made because the original near vision bifocal on the prescription was not right for reading the bike computer or handlebar mounted rear-view mirror. Eric made a quick calculation and ordered new lenses. I live about a half hour away, so he said I could continue to use the first set, he would contact me when the new ones came in, and he would install them in the frames in his shop while I waited. The new lenses are just right.

The nicest guy, replaced my lenses in Randolph Engineering sunglasses and fit them to my face. They have a toy area and were so patient and sweet to my 2 year old. I will definitely be back. Such nice people.

My experience with Troidl is NOT a positive review. I received a voicemail from an employee of Troidl basically telling me that the owner does NOT TRUST his customers. I’ve spoken with the owner my self and he basically admitted as so. He went on to share a story of a cousin of his, who is a Police Officer and how he stiffed him on a bill, therefore, he can’t trust anyone. Presently, I’m in Texas and my husband has eye glasses that were under Warranty. Unfortunately, the coating on the lenses faded away. While we were back home in NY we visited Troidl to explain our situation. We left there under the assumption that everything was fine and his new lense would be forwarded to our Texas address. However, a couple weeks later we received the phone, stating that the owner does not trust my husband mailing him back the old lenses. Eric, the owner insists my husband mail his glasses to him for Troidl to swap out the lenses or for us to give him a $250 deposit along with money for postage. I told him that, this was not discussed and how could he change in mid stream. For one my husband does not have an extra pair of eyeglasses in the meantime, besides we bought these glasses in good faith. We never questioned their trustworthiness with handling our purchase. This company left us feeling unworthy with Eric’s degrading and condescending message that was left on my voicemail. After personally speaking to Eric, The Owner, he refused to work with my husband until he either had the glasses or a deposit of $250. Please understand, we purchased the glasses that was well over $1000.00 and had them mailed to our Texas address. Not once did we say to him that we didn’t trust him to mail them, however, that’s not what he thinks of his customers. I’ve discussed to my husband prior to the purchase, that I felt uncomfortable with this company. My husband insists on giving them business. My gut instinct NEVER fails me. I would ask if anyone purchases anything going further, ask yourself is this company worth your time and money when they don’t trust you? My husband and I are upstanding citizens and NEVER gave Troidl reason not to believe us mailing them the defected lenses. This Company will be rated by the Better Business Bureau and further actions would be taken. I thought this day in age that we were past judging people by the color of their skin. However, this company has proved me wrong!

I dropped a box on my glasses and broke one of the arm. I was so worried because I didn’t have any extra pair to use it, it would’ve ruined my whole 2-3 weeks until I get my new pairs done. I went to couple different place but they wanting me to buy $100-$200 pair for new glasses to be done on same day and told me that my glasses couldn't be fixed which was completely false. But thanks to Troidl Optics, I went there hoping that it can be done in 2-3 days and be cheaper. But they proved me wrong, they fixed the arm just UNDER 15 MINUTES!!!! With little to no cost!! The location is great, the staff is friendly, polite and nice. They care about their customers problems and do their best to fix it. I will recommend anyone who I know to go there and use their service which is quick and affordable!!!

Outstanding experience. I had a pair of broken sunglasses that I needed fixed. I had taken them to two other eye repair places who were unable to help. Triodl was able to fix them in under an hour! And! They replaced my lenses, which were scratched. Such a great experience. Everyone I encountered on their team was very friendly and knowledgeable. Highly recommend!