Uc Davis Eye Center The Eye Institute

It only took 3 weeks for a referral from rural California. 4 years later I still have my vision in my right eye! They have any excellent staff. They work well together to benefit each patient. They are great teachers. They have created a positive,healing environment in their new facility. And,to face this & deal with covid for 4 years?? They have any outstanding respect for the safety & well being of all staff & patients. And,THEY ARE A LATEX SAFE FACILITY!!

Dr was great each time. Communication is not great here. They cancelled an appt I had for a long time because they scheduled it wrong in their clinic in person previously. I complained to patient rep and they got me in for the tests. Communication about results is lacking with staff.

Humans within very helpful if you can survive Google maps

If I could give zero stars, I absolutely would. I’m only giving this five stars so that people will actually read this—just like I read the reviews and expected something positive when reaching out to this doctor for a referral. Unfortunately, the experience was anything but. They denied a referral request for my dear friend without any warning or communication whatsoever. She was left completely in the dark, expecting care that never came. To make matters worse, they claimed her insurance wasn't compatible—even though it absolutely was. This kind of negligence and misinformation is unacceptable, especially when it concerns someone’s health and peace of mind.

EDIT: If I could separate the patient/ appointment system from the staff, I would. My doctor and team are thorough and professional. FIVE STARS. It's just hard to believe how impossible it felt to make contact with this department without driving in person. So many incredible leaps in outreach, etc. Way to go! I (ironically, because of vision being in question) drove from my little town to Sacramento to schedule an appointment in person. I had spent over five hours on hold over three days waiting for someone to pick up. Scheduling through mychart was not an option as I'm not established with your office yet. The office person said there have been issues for a while with the phones. The brand new office is beautiful and impressive. The disconnect with patient-centered care? Feels like a lot of ego at UCD. What do families do who can't take time from their jobs to sit for hours on hold only to have to take three hours to drive to the gorgeous new facility to schedule... months out I might add.