UH Eye Institute at UH Mentor Hopkins Health Center (University Hospitals Medical Group)

Shame on Dr. Roter. I have never been treated in such a manner. She made me feel as if I was in the wrong place, like my symptoms weren’t valid, and kept asking me why I didn’t go to another Dr. for symptoms…she was short and not sweet with her words. NEVER EVER will return. This health system is failing big time. Very few doctors have any empathy, and it’s my guess it will continue to get worse. Rheumatologist failed me, I wish I could upload the video of how she was. Unprofessional and unpleasant. Thought doctors were in this position for the compassion. She gave off that she hated that she had to be there to treat people. 👎🏽

I would rate zero stars if I had that option. I'm not a patient or anything with this hospital but I needed to come in for a background check for this state board that I was about to apply for. I went to the reception desk where I asked if they do them here. She was SO rude and mean about it, she proceeded to tell me that it's upstairs on the second floor. I went there and asked another receptionist if they do it there. She told me the machines were down and had a bad attitude. :l I told her that I'll just come back in two weeks and gave me such a dirty look, like "two weeks?? 🤔" but I had to tell her, I have to look around my work schedule and see what day I can come in.

The occupational health department is with out a doubt the slowest and laziest I have ever had to come into contact with. It doesn't matter what time of day you present, I was there 5 minutes before they opened and the first person in line for a urine screen and I still waited 40 minutes to pee in a cup. I've never waited less than 30 minutes and have waited up to 90 minutes for a urine screen.

Dr Tina Kovals office her staff and the manager over the whole office are extremely unprofessional and no one should come to them. My husband is a double amputee and they joked about him keeping his toes. Extremely unprofessional and disrespectful and rude.

Ifi would do no stars -10 i would.reception was very polite and professional .Nurse was dn to earth could’ve been a little more professional .Nurse told me 160 bp dr took my pressure it was 110.Dr was horrible she kept asking me important questions my nationality my race where i live why i have two phones these are all personal and none of her business nothing to do with care i received.I asked for something for pain as i could barley sit or move , i asked for walker a can i think i wont fall i dont feel steady when standing walking i have a hard time getting up.dr never tended to my needs it seems she was very distracted by mycolor my race whrre i live.She asked if i had substance abuse which is no where on my record and i r questions out prior to wesi left there worse then i camthere please anyone-send me what i need to do to make a complaint on this doctor