Uk Adv Eye Care Shriners Child

I waited for over 3 months for this appointment. 2 weeks before the day, they called and said they had to reschedule. Luckily, it was sooner, but only by a few days. They put me on the schedule from 1:10-2:00. The place was impossible to find. I called to get help but that was unfruitful. I got here right at 1:00pm. The woman checking me in said, "Oh... this is for *you*. You brought a baby to a four hour appointment for yourself?" Well, she's 8, and I promise they would have never said that if I was a woman. She just assumed that, because I'm a man, I've got something else I can do with her. There are mothers here with their kids and I doubt very much anyone said a thing. I thought it was extremely rude for her to say. And, *FOUR HOURS*? No one ever told me anything about 4 hours! We hadn't eaten, thinking we'd just grab something afterward. We waited in the waiting room, then waited in another waiting room, and then in another waiting room... the whole thing seems to consist of being ushered from one waiting room to the next. This is a management problem. They need someone in here who can make this work better. And they've *got* to communicate to properly set correct expectations. This is crap.

Very friendly staff. Parking in the garage is easy and quick. The amount of time in the waiting room was about 20 min for me. Longer wait times once I got back to the exam room. One of the smallest selections of frames in stock I’ve ever seen at an eye care center - even less options for those with Medicaid insurance. I wouldn’t mind to return to this location, as it suited my needs. But I wouldn’t mind to try somewhere different either.

Visit there for eye appointment. Good quick service at the front desk waiting is long as there are many people there. Parking is very difficult in parking plaza.

We've been coming here for over 10 yrs now for my son and the staff and drs have been nice. We've had to switch out with 3 different optimalogist since the 10 yrs because they (the drs.) have moved onto different locations. My son has gone through 2 eye surgeries and I pray it's the last one. We are hoping we are coming to an end to having to come to this clinic. It's over a 2 hr drive here and it is a nightmare to try getting an appointment. They are always backed up and the wait time after getting called into the rooms are very long. I know this line of work, there's uncertainty with each visit but normally we wait over 2 hrs for a 5 min visit. Then you have to deal with the parking garage. You never want to drive anything bigger than a small car to park or expect some major dings when exiting. I truly do love the drs but this location just isn't family friendly oriented. Just needs some management organizing and this would be a top notch location.

would give 0 stars if I could. This is absolutely the worst office. The waiting time is always more than an hour. The front desk staff—especially a young girl working there now—are not friendly, not helpful, rude, and a disgrace. I had an appointment with my optometrist and waited on this appointment for 7 months. They texted and called to confirm the appointment, but not one person cared to email or text me about where I needed to park due to construction. It took me 15 minutes to find parking in the wrong place, and when I got there on time, I was told I was 5 patients behind. Why? Sorry, we are very busy! Really? Change your office and find a better one with friendlier and more caring people, especially front desk staff, who MUST greet the patients rather than scare them away! Run run