The good: clean, close, receptionist was nice.
The bad:
1. They did not have the machine that blows air in your eye to check for glaucoma. Instead they use a device that they put up to your eye and basically taps your eye to get a pressure gauge somehow. I have sensitive eyes, and could not sit still, so the tech says something along the lines of “well it’s just glaucoma testing, no big deal”. I find this to be ridiculous. I am on the younger side, but part of the service of the exam is checking for this.
2. I used the VR headset, and it told me my eyes are misaligned. I also marked that I get headaches frequently. After the exam, I get my prescription, then I go and pick out a pair of glasses to purchase. I get told about a newer lens product called neurolens to help with the misalignment and it should help with headaches. I get quoted $700 for the lenses. So, naturally, I said no thanks (TO THE NEUROLENS). Before I know it, the consultant is shaking my hand saying goodbye. Now this is partly my fault, I still wanted to buy the glasses with my prescription but that was so awkward that I just left and ordered a pair online.
3. After I ordered my pair online, I begin researching neurolens. Turns out they are basically something called prisms that you can add to a prescription for an extra $10-$30 and it corrects for misalignment. Granted the new technology is supposed to feel a bit better at all angles of the lens. The problem is I was not told this, and I was made to think that the ONLY way to fix the alignment issue was with this ridiculously expensive product.
4. I had my exam on a Friday (I think) and researched prism that night and into Saturday. I look at my prescription, and there is nothing marked for prism strength on there. So I called the clinic and the receptionist said they would relay the message. On the following Monday, I get a call from the person who I tried to buy the glasses from. He asks what I need and I tell him I’d like the prescription with the prism strength. At that point, I perceived his tone to be very negative. He, I felt, snapped and told me they wouldn’t help with my symptoms. I did not care, I just wanted my correct prescription.
5. I had planned to return the glasses.com pair when they came and get the new prescription in. But, when ultimately eye care put my prism strength in, it was 0.5. I did more research, and this is a very small misalignment that, from what I have read, many optometrists don’t even bother correcting for and some glasses places don’t even make that small of a prism adjustment. Considering there are a million reasons someone can get headaches, the evidence suggests it stems elsewhere. But the fact that they tried to sell me $700 lenses that I did not need, and then were, what I perceived as rude because I asked about it. It just seemed completely ridiculous.
6. I got my glasses. My prescription is stronger in my left eye/lens for both the regular prescription part and for astigmatism. I wore the glasses for a week, and after I could see that the left eye could still not see as sharp as the right. I called the clinic and asked if I could get a re exam because the prescription is wrong. The receptionist gave the phone to the actual doctor who answered, as I perceived to be very rude, “what do you want?”. I explain the situation. She immediately asks, “you think your prescription has changed in less than a month?” In, what I perceived as a condescending tone… “No, I think the prescription is wrong”, I say. She tell me that it is likely the manufacturer and that a re exam would be about $60 (she gave exact price but I can’t remember). While it is fair that it COULD be the manufacturer, the clinic should have something that could measure the lens and tell what the prescription is and then we would know for sure if it is the manufacturer or the prescription. Now to be fair, obviously she could be right, but it was arrogant and just messed up that you won’t recheck a patient IF you do get their prescription wrong.
I for one, will not be going back.
