UMSL University Eye Center

I love the UMSL Eye Center; The students are polite and are actually very knowledgeable! And the Optometrists/ Eye doctors are nice , helpful and very professional and knowledgeable!! The Optical department are very nice , patient and take out time to help you pick out frames that fit your face. 10/10! I love it here!

My son had an appointment with them to order a new pair of new lenses in late January over two weeks ago. The medical service itself is great. During out visit, I filled out a form to transfer medical records from the former clinic. However, when I called them after two weeks, the front desk told me they had been waiting for me to file the paperwork to transfer medical records. So, the form that I filled out was missing! Then, I filed the record transfer request again, and called them back a few days later. They said they were still waiting for the records to be transferred. However, I called the former clinic, I was told the information had been faxed to them. This means that they did not see the fax. What made things worse is that their voice mail box had been full for a while. This made me wonder whether they regularly checked the voice mail if you left one. Apparently, some serious customer service issues exist here. For whoever use this eye center, I recommend you keeping following them up in case they miss your file or fax!

I have been a patient at the University Eye Center for over 8 years. The doctor's really give you a thorough eye exam and answer all your questions. Dr. Thelwell was exceptional during my appointment in October. He answered all my questions. His professionalism and his personality made you feel very relaxed and let you know that he cared about you as a patient. Kaylee at the reception desk was also very helpful with helping me with an Eye Med insurance issue.

I feel that the overall quality of care I received at University Eye Center was great but,could have been better. Most everyone was professional and pleasant. My eye exam wasn't rushed and the examiner seemed helpful and considerate about my concerns. He listened patiently and answered my questions. I was nervous before and after arriving to my appointment. I felt better after meeting with the physician or eye technician.

I've been a patient at UMSL (now University Eye Center) most of my life. As far back as when I was in kindergarten 1994 and I'm 35 now and the staff may have changed and some may not longer work here but one thing has not changed. That is the level of exceptional care you receive at each appointment. I myself go every 2 years (due to my insurance) and each time I have ALWAYS had wonderful doctors who treat me extremely kind and are so patient to assure my exam goes as smooth as possible. The doctors and staff are very well educated and knowledgeable and will do everything to make sure your eyes are as healthy as they can be. I would highly recommend the University Eye Center to everyone who needs expert eye care. You won't be disappointed! 👍🏼🌟🌟🌟🌟🌟