Unique Eye Care

The glasses are really good and I can see. The employees were very nice and helpful too!! They were also very patient and caring with me.

Great place to get a exam aswell as you’re frames, The staff and Doctor are very professional, I specifically want to comment Lis who helped me pick my frames. Will definitely come back here.

Honestly, I really loved the service I received today. Therefore I would really recommend! You get what you give❤️

Dear Urban Vision Team, I would like to raise a concern regarding my recent visit today. I had a very positive experience with the optometrist, who was professional, attentive, and addressed all of my questions and concerns during the eye examination. However, I was disappointed with the customer service I received from Vanessa, while her staff was helping me, who mentioned she was in charge and it’s her business with her husband. When I inquired about the promotion displayed in your window “50% off brand name frames before the end of the month” Vanessa responded with an unprofessional attitude. As a patient, I believe I deserve respectful and courteous service, especially when asking questions about advertised offers. When I mentioned, from a business standpoint, that “brand name” includes a wide range and should be clearly defined, Vanessa responded dismissively and even suggested that I “go elsewhere.” I can’t do it why it’s display ? This response was not only disrespectful but also inappropriate for someone representing your business. Furthermore, she stated, “I can’t honor that; you have insurance, so just pay it,” which I found to be highly unprofessional. It was also apparent that other staff members were uncomfortable speaking up, possibly out of fear, despite the fact that I was calmly addressing legitimate concerns. I hope you take this feedback seriously, as patients should never be made to feel unwelcome or undervalued. I trust you will look into this matter to ensure better service and professionalism moving forward I will make a complain to the Board of Optometry as well

This place is supposed to be open at 10am. It is now 10:30am and gates still closed I was rudely told over the phone that my business was no longer welcomed due to my negative review of urban eyes tardiness. My review still stands. However because of the amazing service I received from the employee, I have decided to up my stars. She was very helpful and amazingly friendly. To the woman who spoke to me on the phone. Your friendly staff and good customer service do not mean your tardiness going unnoticed . Your a business , not a charity. Nor is there shortage of providers that will happily accept my business. Reviews are meant to make business aware of customer observations and hopefully work to make their business stronger. You ma’am have no right to call out any customer for a bad review. Will still recommend but opening hours are noon . Have a nice day.