Unique Eyewear

I had a very disappointing experience with Unique Eyewear. On February 7, I provided my prescription and was told my glasses would be ready in about 3 weeks. However, things quickly became frustrating due to constant delays and inconsistent information. On February 28, I called for an update and was told I would hear back on March 2. On March 2, they called and said the glasses would be ready by the end of that week. On March 7, I called again and was then told it would take 3–4 weeks. When I pointed out it had already been 4 weeks, they changed it again to 4–5 weeks. On March 10, they called and promised the glasses would definitely be ready by the end of that week. On March 13, they informed me that their lab had lost the frame and they needed to reorder it and resend it to the lab. They also said it was the lab’s fault, not theirs. However, the lab is their partner—not something I chose—so I don’t think it’s appropriate to shift the responsibility to someone else. On March 16, they called again and assured me the glasses would be ready by Thursday or Friday that week. Now, more than 7 weeks have passed, and I still have not received any call to pick up my glasses. This experience has been extremely frustrating. The repeated delays, broken promises, and lack of accountability are unacceptable. I would not recommend this place to anyone looking for reliable service.

5 stars!! I had such a great experience at Unique Eyewear! They helped me navigate their massive selection of fabulous frames and together find the absolute perfect glasses for me. Truly, a gem of a shop, with an incredibly knowledgeable team all with an astute eye. I am so happy to have found them.

These ladies at Unique Eyewear are the BEST! They helped me so many times in the last 2 years. First of all, they helped me find THEE best glasses for my very active, roughhouse 2.5 year old boy (now 4 yrs old)...Nano-Vista Campers! They are flexible, durable and Super stylish for my little guy and can't find them anywhere else really!! Unique Eyewear has amazing service! They are always so helpful, pleasant and kind! They recently made a second pair of back up glasses for us on a whim, within a couple of hours before our trip to Mexico. They have shipped glasses out to us in Cleveland, while we were visiting family last summer. They are exceptional to say the least! They always help me work with my insurance to save the most on our plan. Very professional team, and go above and beyond to provide personalized care and service! Love them and won't go anywhere else!

They have the very brand of glasses that my son needed and Eva and everyone who worked there were very professional and great with my son who has special needs. We were able to try on different types of glasses and Eva was knowledgeable on what works best on my son, one of my worries was to find glasses that would stay put on his face because he didn’t really have a nose bridge. And after about a week, my son (who was 16 months at the time) was able to fit into his new glasses and wear them without him noticing! Eva and the rest of the team was very quick and was able to answer all our questions about the glasses and I’m very happy with their service. It’s a bit of a drive from our place but it’s worth it, would definitely come back and recommend them!

I came in to get my glasses fixed when the lens fell out of the frame in the middle of a busy day. I was helped by a friendly, professional woman who immediately fixed my glasses and didn't charge me anything. I hadn't bought them from this business, but the person made me feel welcome. I look forward to giving them my business the next time I need new glasses.