United Eye Care Optometry

I am writing on behalf of my aunt regarding an incident during her recent visit for her son’s eye exam. While selecting glasses, the manager, we believe her name tag said Stephanie, made a discriminatory and very unprofessional comment. She stated “certain frames were only for a white boys and other frames were for people of different color”, she went on to say “he couldn’t wear those glasses because he wasn’t white”. My aunt and her son left feeling uncomfortable, disrespected, and belittled. We are extremely disappointed by this experience and will not be returning to your office. We expect a formal response, an investigation, and confirmation that corrective action will be taken. Heidy

To Whom It May Concern, I am writing to formally express my concern and disappointment regarding an experience I had during a recent visit to your office for my son's eye exam. While selecting glasses for my son, a staff member made a racially inappropriate comment, stating that the frames I chose were "for a white boy." This comment was not only offensive and discriminatory, but completely unacceptable in a professional and inclusive environment. My son and I were made to feel uncomfortable and judged based on race, which is both hurtful and wrong. I expect your office to take this matter seriously. I request a formal acknowledgment of this complaint, an investigation into the incident, and assurance that steps will be taken to address this behavior and ensure it does not happen again to any other patient or family.

Today in the morning, I went to see the eye vision center at Walmart. Great customer service by the Employee Mattie She did a great job helping me pick out some great safety glasses Thank you once again. I definitely recommend going to her if you want good service. Very friendly service and very knowledgeable about safety glasses. Also, the receptionist did a great job as well. She had great customer service..

Incredible staff and service every time we have visited. Attentive to the needs of the customer, including the kids. All employees seem to go above and beyond in assisting when needed—informed staff about various circumstances. I have sent many friends and family here, and all reported similar treatment. The optometrist even discovered things my doctor didn't notice about my health. The manager Arusha took care of an issue we had rather quickly and professionally. I would recommend going here.

I’ve been going there for years and the staff has always been very nice. The last time I went, the staff was even greater! Dr. Kaura was so kind and did everything she could to find a pair of contacts that fit very well! The staff who helped me pick out my glasses were all so nice and really went out of their way to help me find the perfect pair of glasses! Definitely recommend! They always try their best!