United Health Centers

Every time I visit, my file is not updated with the procedures I have already completed. The doctors often don't know who I am. The last time, they tried to give me medication meant for a different patient. On top of all this, scheduling an appointment is a long process, and customer service is lacking.

Update: "Apparently, how you are handled is based off of whether you have PPO or HMO or any form of insurance, it is absolutely not racially motivated by no means. If your being handled with disdain or as if you are unintelligent, then it is because of the type of insurance plan you carry. I have ALWAYS carried PPO but during a job change I had to change to HMO for 1 month for the 1st time in decades in order to provide care for myself." The "dentist" literally seemed as though she was getting irritated with me. She asked me 3 dozen questions. I tried to explain my issue to her as thoroughly as I could an she straight up smacked her lips through her mask. It was a completely unwelcoming environment. The receptionist was a girl who seemed like a high school kid with an attitude. She insulted me by making a snyde remark about not having enough money to pay upfront for the appointment, she assumed i did not have insurance. It was not a nice experience. I pray my ethnicity did not influence everyone to treat me such way.

Other than waiting time they reschedule to a further date and timing, also they don’t tell you when they make changes.

Pros: The doctors are fairly amiable and listen fairly well Cons: Wait time is full of issues and is not just a coincidence Waiting, is a major problem. I believe every time (or very close to) I have been there I have had walk-ins see the doctor before me (even when they are seeing the same doctor as me, sorry for hearing but the waiting room is large and the staff are not quiet). Even when there are few people there, wait times are long. I have waited for about an hour at times and only once less than 30 minutes. The walk-in priority is a real thing. I have observed most walk-ins go before the people that have appointment and showed up earlier. I have also walked in, had someone come 5 minutes later as a walk-in to the same doctor and had them seen before me. When stating their reason for the "mix up" to other patients they come across as not telling the truth. (insert conspiracy theory here). They are not transparent about their true priority protocol. My experience has been ok. My previous PA was awesome and I was sad to see him go. But my new doctor does seem to ask questions and listen, mostly. I tried to be clear about my symptoms and the doctor still prescribed me the same stuff as before (I am not including this small issue in my three stars because it was my first visit with this particular doctor), maybe things will be different next time I do not recommend this facility, but I have seen worse a few times in my short life

During my recent visits, I have consistently encountered a receptionist who exhibits a notably poor attitude. Her interactions are marked by a lack of professionalism, characterized by frequent arguments with customers and an absence of basic courtesy, such as smiling. The bitterness, unapproachable and unprofessional demeanor, actions and speech of the receptionist have significantly impacted my experience, making each appointment unpleasant for my 88 year old mother and myself. This ongoing issue detracts from the otherwise positive aspects of your service and requires immediate attention to ensure a more welcoming and professional environment for all visitors.