University Eye Institute

We absolutely love this office! The staff is always friendly, welcoming, and professional. They do a great job making my daughter feel comfortable and at ease during her appointments. The doctor is patient, thorough, and takes the time to answer our questions. The office is clean, organized, and appointments run smoothly. We always leave feeling well cared for, and I highly recommend this practice to any family looking for excellent eye care for their children.

Horrible customer service representative Christy stated no puppy's allowed as soon as I came in with my three children that have special needs. I said the puppy is my children emotional support dog .... She repeats it... I then said to the other representative that I'm here for my daughter which is 17 she stated by her being under 18 that I had to stay inside... The other representative Shaniya says she's allergic with an apology I said it's fine . The particular representative says (I also was picking up glasses for my two boys. She stacks the trays up then says I'm not helping her & refused to put the glasses on them and made sure they were fitting for them. This is my second worst experience here as all of my kids visited for the first time with a previous optometrist and all four of us had all wrong scripts for my 3 boys and myself. We had headaches and dizziness.... Then go to Pearl Vision to find out all prescriptions were wrong and totally off .

I am always pleased with the services I have here. However, I was little upset when I was told at the office that policy had changed and in order for my glasses to be ordered I would need to pay in full. When I called to scheduled my appointment, I specifically asked what I would need for payment at the office and I was told that I would only need my copay. So I planned to make payments to keep me from having to payout a large amount or in that moment if I was told I need to pay in full that I would have planned for that as well. I understand that a business must do what they need to in order to avoid clients who flake out and go else where after placing orders but it should also be top priority to give all information on these types of changes to loyal clients.

Took my daughter to University Eye Institute this was my first time here everything was smooth fast. Everyone was friendly and helped with my needs. Highly recommend.

I loved my visit, it was very informative and the staff was very kind!! I love the glasses they helped me pick out. I would love to come back