Up Optometry Associates

Mrs. Iverson is my eye doctor & follow up eye doctor post cataract surgery, in both eyes. She is very good, kind & knowledgeable. When the pressure was way to high in my eye, she prescribed additional eye drops & oral medication & it worked. Thank you for taking such good care of my eyes.

Optometrist and staff are professional and nice. However NEVER order glasses from here. They come in bent to holely hell. I have been wearing glasses since I was 12 and this is the most bent glasses I have ever received. I would have returned them if it wasn't for the $100 restocking fee. Me suffering from buyers remorse.

Customer service was lacking. They treat you like a paycheck not a patient. When I told them I would order my contacts from 1-800-contacts because they were cheaper contacts they tried to charge for the prescription even though I already paid for the eye exam. They also made me wait 3 days for it. This was 2 years ago. I just ordered contacts again from 1-800-contacts again with the same script and they are refusing to send them as UP Ophthalmology won't sign off on it unless I come in again. Seems like a money grab. My vision hasn't changed in 15 years. The script has been the same but I have to pay them and waste my time sitting in chair so I can get more contacts. Also, they rush people in and out to crank over as many people/paychecks as possible in a day. I will drive to Marquette Downtown Eye Care from now on where they care about the patient.

Had metal in my eye... they were able to squeeze me in and did an amazing job giving me instant relief. Apologies to all that were waiting... but it was less than 15 minutes. Thank you for squeezing me in!!

Waited in parking lot with my 89 year old mother 30 minutes beyond her appointment time, while others came and went. Explanation was they were swamped after lunch-curious aren't all appointments scheduled? Poor excuse. Proper scheduling should avoid these lengthy delays.