They have great talent here but the customer experience and management to supply a decent customer experience is missing quality. The the primary and secondary levels of check in are official and lack humanity, politeness or care, rather, being curt. They lack training. They also lack a system for communications, relying on individuals, instead, shouting a first name from one of 11 locations around the large waiting room. Unless you have perfect bilateral hearing you do not know where the voice is coming from. They need large screens giving names and the location to go to. Simple, effective solution beyond the ability of the poorest excuses for customer experience ever known. The medical staff, some are exceptional, and the patients, all humans, deserve to be represented better by the front of house experience.
Upenn Eyecare At Ralston
About
Upenn Eyecare At Ralston serves patients in Philadelphia and the surrounding part of Pennsylvania from its office at 3615 Chestnut St Ste 141. Both exams and glasses are handled here — exam rooms and an optical shop share the same address. Listed services include comprehensive eye exam, glasses & frames, contact lenses and contact lens fitting. Doctors at this practice include Ranjoo Prasad, OD and Steven Nissman, MD. You can walk in without an appointment. Call (215) 662-8100 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
3615 Chestnut St Ste 141
Philadelphia, PA 19104-2612
Get Directions - Phone
- (215) 662-8100
- Languages spoken
- English
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
On the map
Hours
Hours not published — call ahead.
Currently closed. Times shown in America/New_York. Holiday hours may differ.
Doctors at this practice
Reviews on Google 3
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