I’m usually a very tolerant person, but this is the first time I’ve given a one-star review. I am writing to express my frustration with the referral process at Vision First, which has been extremely disappointing and unprofessional. My child has anisometropia and astigmatism, and I requested a referral to a pediatric ophthalmologist. During my first contact, I provided the specialist clinic’s phone number and clearly explained the referral request. After waiting for a full week without any update, it became apparent that no one had contacted the clinic. I then took the initiative to contact the specialist’s office myself and obtained their fax number and email address, which I passed along to Vision First. However, I was given information for a location in Indiana rather than the Louisville office. After realizing the mistake, I called Vision First again, apologized for any confusion on my part, and asked them to resend the referral to the correct Louisville location. Although the referral was sent the second time, when I spoke with the specialist’s office, I was told that the referral did not mention my child’s anisometropia or astigmatism. It only stated that my child had failed a school vision screening. As a result, they could only schedule a basic vision exam rather than the necessary medical evaluation. I was instructed to contact Vision First yet again to have the referral corrected. So I had to call Vision First for the third time. I could feel that the staff was impatient and unprofessional. I was told the doctor has patients scheduled all day and will need to discuss this matter at a later time. So I called back to vision first next day. I could clearly sense that the staff’s attitude was extremely unprofessional and unfriendly.The staff said goodbye when I did not finish the conversation. In the end, it was my child’s pediatrician who completed the referral. To this day, Vision First has not given me any updates. I will never go to Vision First again.
