Vision One

Very unprofessional at the front desk. Staff were eating, drinking iced coffee, using their phones, and having personal conversations about their weekend. Customers shouldn't see or hear any of that. It creates an impression of disorganization and a lack of customer focus. The overall atmosphere did not feel welcoming or well-managed. First impressions matter. Take your business elsewhere until they get their act together. Wow, what happened to the days when people actually took pride in their work?

Mom had a procedure scheduled for 7:30am, she wasn't called for paperwork until 8:15am, they took her back at 8:30 and told me it would be an hour or so. Here it is 10:15, and she hasn't even had the procedure started. If they are going to be this long they need to communicate it better. Instead of saying it will be approximately 4 hrs, maybe they should say that because they can't guarantee when you will be called back to go ahead and be prepared to be here for the majority of the day!

Their scheduling issues are awful!!! Ended up spending seven hours for cataract surgery on one eye!! Then they charge you for the day after visit!! I’ve had several surgeries and none ever charged me for the day after recheck??!! The staff at the front desk is exceptionally rude! Stood there for five minutes while they talked amongst themselves, and yes, they did see me standing there! When I was finally able to ask my question about billing, the girl gave me a very rude answer, and then they went back to talking to each other. At that point, I walked out the door and I will never go back!!

Horrible service!!!!! they make you waste your time. They don’t explain things clearly. Twice I went to take my husband’s aunt in for surgery, and they canceled it while we were already there.

I called first on Tuesday to be sure they took my insurance, they said they did and told me their hours, which was on Thursday when the glasses person would be there. I drove over 30 mins, there no cars in parking lot which I found odd, so I called to see if they were open while I was walking in. Upon entering, the energy was off from the start. I received some sighs and dirty looks, a lot of attitude from every single person there. It was very uncomfortable. It seemed clique-y and unwelcoming. They said they were planning on closing early today (it was 2pm and the website and reception from Tuesday said 4pm) I felt as if they were inconvenienced due to wanting to leave early. I told them the attitude was not appreciated and that I would go elsewhere.