Vision Plus Eyecare Dekalb

I strongly recommend avoiding Vision Eye Care Plus in Rainsville. I scheduled an appointment five months in advance, only for them to contact me out of nowhere at 2:00 PM in the middle of the day—less than a week before the appointment—because of a training conflict. ​Because of their complete lack of basic business management, this last-minute notice completely derailed my schedule and cost my business critical morning contract opportunities today. If you schedule someone five months out, you should know your own staff training calendar well in advance. Their incompetence directly cost me actual business. To top it off, if you are a veteran, do not expect them to care or respect your time. They are completely incompetent and have no business being in operation." They cost me 4k dollars due to their lack of proper management.

Front desk staff worked me into the schedule quickly! My triage care was top notch! The lady pre-examining me was incredibly thorough and well trained. Dr. Matthew was very professional when discussing my care and explaining a course of treatment. And when I had a slight mishap, he was speedy to respond. The check in and check out process was great. Everyone I encountered was friendly and polite! My family and I have been using another optometrist in town for years and have never gotten this type of care. We will all be making the switch to this office!

Would give zero stars if I could. Do not use this eye doctor!!! Made an appointment over the phone and provided my son’s Medicaid number . Took my lunch at work to take him only to find out they refuse to see you if you don’t have a physical copy of the Medicaid card with you. Very rude receptionist that wouldn’t even write my son an excuse that he was there after being kept out of school. Very unprofessional business

I have been going to Vision Plus when my daughter was 5 and took her back last week ,now she’s 8 year old because she was having headaches - Dr. Matthew is the best! Vision plus is Efficient with my appointments, And the Dr. extremely detailed with her exam, and explains things on an easy to understand level. My daughter loved him she said “he was kind and explained her really well 😃 and funny”. Staff is extremely helpful with insurance ,plus with opinions as she picked out frames. Can't recommend this place enough!

I hurt my eye and this whole office was compassionate and caring! The doctor told me to message him no matter what time if I was in pain and need him to put more drops in. I also used them for my regular vision exam and love that they have text option and respond right away! Highly recommend