I had an amazing experience today at Vision Quest during my eye exam. From the moment I walked in, I was greeted with smiles and outstanding customer service. The front desk staff was welcoming, professional, and made the entire visit smooth and comfortable. A special thank you to Betsy — she is truly an amazing employee and went above and beyond to make me feel valued as a customer. Her kindness and professionalism really stood out. I’ve been coming to Vision Quest for over 10 years, and my experiences have always been positive. I don’t know what may have happened in the past with other reviews, but I can honestly say my experience today was excellent. I highly recommend Vision Quest to anyone looking for quality eye care and exceptional customer service!
About
Vision Quest Optical serves patients in Bronx and the surrounding part of New York from its office at 905 White Plains Rd. Both exams and glasses are handled here — exam rooms and an optical shop share the same address. Listed services include glasses & frames, contact lenses, contact lens fitting and pediatric eye care. Insurance accepted includes EyeMed, Davis Vision, Superior Vision and Aetna Vision (11 plans in total). Doctors at this practice include Dina Franklin, OD, Max Paschall-Zimbel, OD and Taylor Davis, OD. You can walk in without an appointment. Call (718) 239-9389 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
905 White Plains Rd
Bronx, NY 10473-2522
Get Directions - Phone
- (718) 239-9389
- Languages spoken
- English, Spanish
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
On the map
Hours
Hours not published — call ahead.
Currently closed. Times shown in America/New_York. Holiday hours may differ.
Doctors at this practice
Reviews on Google 128
Great service from Iris and Vivian at Vision Quest Optical. I really appreciated their excellent customer service. The appointment was for children, and everything went smoothly. The turnaround time for picking up the new frames was less than a week, which was earlier than I expected. Overall, it was a very positive experience, and I would highly recommend them.
The reviews is are crazy on here not gonna lie but I’m not jumping the bandwagon I had a total different experience they was very receptive and respectful with me got me my prescription and glasses within the same week I believe I even forgot my debit card there and they called me and let me know I went back for it and they was polite and respectful about it. Different strokes for different folks I guess overall I had a great experience mind you I haven’t had my glasses for over 10 years this the the 3d place I went to and they got the job done…
The customer service is awesome by all the ladies in front. I’ve been a customer there for years and never have any problems or complaints I would highly recommend any one to walk in and get there vision checked The doctor herself is very petite/delicate
LOVE LOVE LOVE this location. The ladies are always so pleasant and helpful. I've become more intrigued about my eye health.
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