Vision Savers

I have been a faithful customer since my college days. Mrs.Elaine and Dr. Smith has taken care of my family for many years. The staff is very friendly, attentive and caring.

DO NOT COME TO THIS PLACE! They are scammers and bill your insurance for things u didn’t ask for. They can’t follow simple prescription requests. THE yt LADY SIT RIGHT NEXT TO PHONE AND WONT ANSWER IT. They give u and ur insurance company the run around and it’s not worth it. JUST READ THE OTHER REVIEWS THEY'RE ALL TRUE AND I HAD TO FIND OUT THE HARD WAY

I’ve been calling since 9 o’clock and for some reason, the lady answered the phone put me on hold and never came back to the phone. I’ve called 15 more times and now I’m just getting an answering machine. so I decided to drive over to the place called them before I walked in. They’re just listening to the phone ring and pretending to do some work so I walked over to the lady who’s at the front desk and she says can I help you I said hold on one second so I tried to call again in front of her and then she decided to answer the phone.

The staff do not care about you, they have attitudes. Their glasses are cheaply made and do not last. I am 6 months in and the metal is tearing out the plastic arm cover, and the screws that keep the lenses in keep falling out. When I called to get a prescription, so I can get a better pair somewhere else, instead they looked up how much I paid and informed me of the amount and how much the Insurance Company paid. Do not go to them if you still want glasses beyond 6 months. If you have to call them, do not call and complain, you will get attitude.

Office smelled like marijuana, which the employees couldn’t help I guess. They were aware but didn’t spray anything until I asked….thats neither here nor there but definitely not how you want to enter a business on a first appointment. The eye doctor himself spent very little time during the visit, gave me very little information and explanation as to what was going on with my child’s eyes…said the same thing he’s always said “he has a lazy eye.” He was very aware my 10 year old did not like the previous glasses, did not want to wear them (to the extent that he cries because he’s embarrassed) but refused to write him contacts….i understand he’s young but i am the parent, who is responsible for teaching him, guiding him, showing him how to care for them, put them in, take them out…etc. I felt like it’d be better for him to at least try the contacts versus him not wanting to wear the glasses AT ALL…most of the staff were professional, helpful and kind…except for the lady upfront…she was rude and unprofessional the very first time I called and that should’ve been my que right then. I felt it right then, this place was not gonna be a good fit for us. But I continued on with the appointment…she was nice when we got there but when we got into the room to look at the glasses…she was very discouraging and not helpful at all…..there was a pair of glasses I was trying to talk my little boy into and before I could get it out of my mouth she took them off his face and said “I don’t like those either…” I knew that it was gonna be hard for him to find a pair he liked…if any…and usually I can boost him up and talk him into almost anything…not with that lady standing there…she knew we had had trouble getting him to wear the glasses…I’d expressed that to everyone we dealt with…and rather than encouraging that he wear them…she was like “if the school is not saying anything I wouldn’t even worry about it…he doesn’t have to wear them”….goes to take the 2 trays of glasses and put them up…”I said ma’am, I’m not leaving here without a pair of glasses I just drove an hour and 20 minutes for this appointment and signed him out of school early and I believe he need them” In my mind, I’m thinking “lady if he doesn’t need them why did the doctor prescribe them? I told them I’d taken him to his pediatrician and he’d expressed that his left eye was pretty bad and he couldn’t see out of it…the test the pediatrician done and the one the eye doctor done, the numbers were vastly different….after I told the lady what the pediatrician said (whom I trust whole heartedly and having been going to since my son was born, he’s 10) she was quick to say he wasn’t a doctor…..I thought and neither are you and you shouldn’t be telling my 10 year old he doesn’t even need the glasses he already doesn’t want to wear, after the doctor prescribed them and said “he definitely needs to be wearing them at school.” So when we went to try to ask about contacts….she was so hateful…even told me to “calm down….” Which was so odd because I was calm….i was asking questions on how to go about getting him contacts…the lady prior to this (who was super kind and helpful) was trying to help me out by saying we could ask the doctor next time about contacts…so my so would wear the glasses for a little bit at least…so I reiterated this talking to the rude lady upfront….thinking she’d back me up…oh no…she was hateful again and said “that’s not true you can ask him in just a minute” she had the attitude of “yeah you can ask him but I’m gonna tell him he doesn’t need contacts so it won’t matter…” that was definitely the vibe…so while we waited on the doctor to come back out so she could ask…I could see him standing back behind the counter which was 10-15 ft away. she whispers something to him and sure enough he come back with “nah, he’s too young…yada yada yada” and she yells from the back rather than call us upfront “did you hear that?” Yeah and I won’t be back. The dr isnt the 1 who has to educate, pay for the contacts…or the 1 who is gonna have to beg the 10yr old to wear glasses.