Had appointments for our children and ourselves, & called in advance to be sure they were in network with our insurance. When we arrived to the children’s appointments the receptionist was rude and tried charging us for extra services, which we did not want. We thought everything was settled and paid for our copay. The receptionist then rudely & unnecessarily addressed the already settled miscommunication again and involved other staff. We ended up leaving and canceling the adult appointments. We loved the doctor as we had seen him in the past, but will not be going back because of the other staff being very unprofessional. Additional response after doctors rude reply-he was not present for a majority of the conservation. They also stated they would pull the phone conservation and did not. I really feel he should probably go do that and understand from his customers perspectives why his staffs behavior was unprofessional and uncalled for. It was absolutely nothing that should have been an argument in the first place. The receptionist could have simply left off the additional services/charges and an additional staff member confronted customers a second time for no reason as the miscommunication was initially settled and they accepted payment for agreed upon services.
