I am incredibly frustrated with how Davie Family Eye Care handled my spouse’s glasses order. Their optical shop heavily over-charged and over-engineered the lenses, completely ignoring the doctor’s own written recommendations. My spouse’s official prescription from Dr. Shah explicitly recommends Polycarbonate lens material. Despite this, the optician upgraded them to Trivex without explaining why, tacking on an extra $128.00 out-of-pocket copay. My spouse's distance prescription is 0.00 (completely flat), meaning standard or polycarbonate lenses would already be perfectly thin and light. Forcing an expensive Trivex upgrade on a flat prescription is entirely unnecessary. Furthermore, the doctor marked "Yes" for Photochromic (Transitions) lenses on the prescription layout. Instead of fulfilling what the doctor actually ordered, the optical department swapped it out for a completely different blue-light filter charge. Between pushing massive markups on "no substitution" progressive designs and sneaking in premium lens materials that directly contradict the doctor's explicit orders, my spouse ended up paying nearly $1,000 out of pocket just for lenses—frames weren't even included. Please watch your invoices very carefully here before handing over your credit card.
