Vision Unlimited – KC

Only reason I give 2 start is cause the tech was nice but doctor who’s a woman her name is Stephanie Castellanos is a very mean lady and she’s weird cause I was speaking to her in English and she was speaking in Spanish if wants to do learn Spanish she should do it at home not at work unless it’s requested by the customer. In addition to that I didn’t like the fact she only came inside to room to see what the tech did, the Dr is the one who needs to do the work “the eye test” not the tech.

Mari and Samira are extremely unprofessional and discriminating. They assumed I didnt speak Spanish and treated me with such little respect. I was polite and well mannered even while asking questions. They proceeded to roll their eyes while speaking to me and spoke in Spanish. In the end I asked for their names in Spanish and their demeanor changed. Its sad to see those 2 ladies at their age treating people that way especially in today's economy. They need to a professional training or give someone else the opportunity to work who would treat clients with respect as everyone deserve.

It's a modern and clean office. I was told by one of their staff members that they only have designer glasses so anything you pick will be at a higher price. Unfortunately, I didn't have the best experience at this location. Not sure if the other locations are any better. We were misinformed and had to return the pair of glasses we ordered. They didn't make this an easy task. This is unfortunate because so much time and headache could have been avoided. Their call center is probably what made things so much more aggravating. A rude male with a bad attitude answered the phone on numerous occasions. I tried to get a hold of someone who works at the actual office location but according to him, that's an impossible task. There's no way to connect to any staff members. You need to speak directly to their call center and wait for a callback. Or simply show up in person. Which is what I was told and had to do. I think it's simply all a matter of better training. No, I would not use this location again. Perhaps others will have better luck.

I came to Vision Unlimited today and the person at the front desk, Gael, impressed me to the best. He is very young. However, he is very respectful, professional and knowledgeable. He is awesome. I rarely encounter people as smart and professional as he is. That’s why I am writing this review for him. I never saw him looking at his personal cell phone giving a bad impression. He is excellent and you are very lucky to have him.

Horrible experience I ordered my glasses on Dec 6/2025 and after many calls (on January15 2026) then tell me that I need to pay extra for the frames. Of course I won't pay so a that point all I want was my glasses .I just tell the person I charge of the safety glasses " just give me whatever under my Company allowance, just get my glasses , 👓 f you told me from the beginning about extra pay of course I don't mind extra 25dls" Never again