Visionworks 361

Doctor Lopez was great and kind and listened to my concerns and explained everything clearly to me. Felipe was great with his service and billing questions I had and even helped me pick out my style of glasses and they looked great! Thank you to all for great experience! Way to go!

Your optical experience was truly top-notch. The customer service was outstanding from start to finish. Everyone was incredibly professional and helpful. It's refreshing to encounter such a dedicated team. I'll definitely be recommending this place to friends and family.

I do not recommend this office or store. The worst care and customer service. I am a new patient, seen three weeks ago for a contact lens exam. The experience was just ok, and I couldn't walk away with the trial pair because they didn't have my prescription. I was told that in a week to ten days, they will have my contacts, and I would have to wear them for a week before they could finalize my prescription. A week later, I called, and they hadn't arrived. I have a high prescription and need my contacts. Ten days later, nothing yet, but it should be a day or two. Two weeks later, nothing yet. Now it's three weeks later and I called them an hour ago. I was told to hold while they checked whether they arrived. 20 minutes on hold later my call is routed to a machine that says they are now closed. It is Noon! Then it forwarded me to a voicemail, and then it said I couldn't leave a voicemail because the voicemails are full. Who is in charge and running this place? I've called back and am still on hold for over 30 minutes. I should have taken note of the bad service; all I needed was my contact prescription. As someone who's been wearing contacts for 30 years, this is the worst customer service I've ever experienced. I will update this to note how long it took to resolve. Update: It has now been a month and a half and I still don't have my trial contacts and and back to on hold for almost an hour, to get transferred to a full voicemail. Why bother following up on Google if nothing is done for the clients?!

I would like to express my dissatisfaction with the service at Vision Works in Kissimmee, FL. I purchased insurance for my daughter's glasses, but they have been of poor quality since February. After several delays and a long wait, I was informed that her replacement frame was unavailable. Despite choosing a new frame, I have not received any updates for over a month. The lack of communication and support has been frustrating, and my daughter continues to use her faulty glasses. Overall, the customer service has not met my expectations.

Very user friendly. The staff was very helpful. The doctor was awesome. Recommended. Update: they didn't answer the phone. Waiting 2 weeks now for glasses and no one to speak to.