Visionworks

A wonderful experience, all the way around. We were able to secure an appointment same day. Located in the mall, so you can get a few errands done too. The office is bright and spacious! The techs were exceptional; great personalities, knowledgeable, and super helpful in getting the right glasses!

Our experience this time was wonderful. Dr. Gold is very knowledge and we appreciate that so much. The girl helping with the glasses selection was AMAZING!!!! She was kind, courteous, and also knew what she was doing. He name started with a K, which is all we remember. I will go back. We were seen quickly, even tho they were really busy.

If I could give 10 stars, I would! Kristen at the front desk was absolutely amazing. She was friendly, patient, and took the time to answer all of our questions without ever making us feel rushed. She went above and beyond to help us find the plans that best fit each of our individual needs, making the whole process easy and stress-free. The doctor was one of the kindest and most attentive doctors I’ve ever met. She listened carefully to every concern, explained everything thoroughly, and made us feel comfortable and cared for throughout the entire visit. It’s clear that she genuinely cares about her patients and wants the best for them. Everyone here truly cares about their clients. Highly recommend—I’ll definitely be back!

I made an apt on a Monday, confirmed it. It was early in the morning, when I got there I could feel the tension in the room. No welcome in greetings but more like What do you want attitude. My doctor called off sick and they said there was 3 people ahead of me so my appointment will be "awhile". I don't live very close so I was upset they didn't call and leave a message. I did the paperwork there and confirmed my insurance as I didn't know what it would cost the front assured me they would call me later to let me know later in the day which surprise didn't happen. The following week for my rescheduled appointment they tried to have me do paperwork again I already did and didn't know my insurance details. The whole time talking to the front the phone was constantly ringing like it did the original day I was there. I know doctors offices get busy as I used to work at some but they didn't even bother picking up the annoying phone that was constantly ringing and ask for them to hold. I almost did it for them! Lol. The techs and Dr. Gold was okay. They didnt habe trail lenses that i needed so I had to wait 2 weeks for another appointment for my contact lenses fitting. I missed the call from visionworks reschedule so when I called I had to deal with AI rescheduling which I am not happy about. I went back to my now 3rd apt for contact lenses...again no greeting and constant phone ringing. They also changed my appointment while I was there from 9am to 940am. I received a text message alerting me so I asked about it. The front was rude and said, " I knew you were going to say something about that." I said, "If you knew why didn't you say anything first instead of waiting for my approach." He changed it because the Vision works website schedule is off. .I was seen within 10 minutes thankfully. But now that I need to order glasses and contacts, I will be going elsewhere. It was really expensive for the contacts. I also will find a different provider for next time. Never going back..I wish I would've seen the reviews before going to Visionworks.

I ordered two pair of glasses over two months ago. One pair I have returned twice due to poor craftmanship. The other pair has been sent 3 separate times and not once was it the correct pair or style. I am not happy with my service and paid a lot of money for what?