Visionworks

I had a great visit. Dr Crosby was amazing, kind, through and gave me a great exam. Really took her time to make sure everything was good, the vision screening was great too. It takes a few seconds to see which line is better. Then in the front of the store Vicky was amazing too! Really helped me pick out frames that looked good, did a great job measuring pupils and distance. I bought 2 pairs of glasses. Sunglasses and regular with progressive lenses. I hope everything works out because my current glasses are useless. I can't wait to get them. It'll be so great to see better, read easier and have better night vision for driving. I highly recommend that store. I have a new eye dr and glasses store! Great job ladies and thank you for everything! And that 100 day guarantee, who'd thought?

Great staff at this location! Been wearing glasses for decades. Have had all kinds of experiences. The crew at this Visionworks is the best by far. Prompt, friendly, helpful, professional, and thorough. What more could you ask for?!

Garrett and Kat were both amazing, kind, and personable. Kat did a great job explaining my benefits and insurance to me. The doctor answered all my kids questions about the equipment and exam process. Everything was quick and easy. 10/10

Im giving this place a 3 star because I’ve had Kat (the manager I’m pretty sure) take me 2 times and both times she has messed up. I’ve been going to this location for years and never had an issue until she had me as her customer. The first time she “accidentally” typed the wrong glasses for me and it was way more expensive then in my budget that she knew of and the second time I got a pair of glasses that needed the anti-reflective especially for my eye sight and she never mentioned that, how I know is because I came back yesterday for an appointment and one of the guys who took me told me she should have told me that I needed the anti-reflective. I’d give a five star rating if she wasn’t there because yesterday was an amazing experience with her not there.

Poor experience. Workers were nice in the beginning, then they turned rude like I was the issue for asking questions since I was a first time contact user. Booked the appointment to be a contact lens exam. Got there and they told me that I had to actually do an eye exam first before they could do the contact lens exam even though I had an eye exam two months ago (at a private practice). That’s fine, every practice has different protocols. Sitting down to do the exam, I’m told we can’t do the contact learning today because they don’t have the staff to do it… Ok. So then why was my appointment even booked? Told me they’d have to do it another day. Mind you, I have my two young children with me because not everyone can get child care so that means I’ll have to bring them to an extra appointment with me. The tech told me that when I go home, watch videos on contact lens insertion and to practice touching my eye. I informed her I did watch videos and I have no issues touching my eye. After the exam they made it clear they didn’t have my lenses in stock except for the left eye so I asked if we could just practice with the left one so I didn’t have to come back for an extra appointment. They still didn’t have time. Okay… fast forward to ordering my trial pairs. I sit down with the check out lady, pay the $80 for the contact exam and while she’s placing the order for the lenses I asked to see my eye glass prescription because I wanted to compare it to the script I got two months ago and I also wanted to see the contact lens script just because I was curious what it looked like. Worker reluctantly (and rudely) gave me my script and then stared at me (rudely) while I was reading it. Their eye prescription numbers were off compared to the previous script. So I asked why and how that would affect my contact lens prescription. Just asking normal questions because you know…. I’m not the “expert” here. Then she explained I can’t have the script because it’s not my finalized script, that they can make tweeks to it after my trial pair gets in and I have the 3rd follow up appointment. Idk, I’m just a person who likes to research and learn things when I’m given prescriptions. She stood up, snatched the contact lens script off the desk and went back and got her manager. How am I going to pay the $80 contact lens fee in order for you to gatekeep my prescription. Isn’t that like, idk…. illegal? Manager came out and after dealing with the rude and understaffed employees who couldn’t fulfill the appointment I originally scheduled… I was over it and just asked for a refund. Manager refunded me my $80. Explained things to me kindly and passive aggressively. But it’s fine because she at least was kind and not rolling her eyes like the other staff. I did ask if I could keep the contact lens script that she ripped up to take to another office since they now used my once a year covered eye exam…she told me no. I asked if they could cancel the exam I had and not send it to my insurance since I wasn’t satisfied with my appointment in any capacity… she told me no because the doctor couldn’t get her time back that she spent seeing me. I get it but also, it was a 10 minute appointment that gave me a different script than my script I got TWO MONTHS ago. All around just not satisfied. I went to vision works because the contact exam was cheaper than my private office but honestly, don’t waste your time. Pay the extra price for quality service. I called vision works customer service and spoke to them about my experience. Luckily, I can go to another vision works location and just use the eye exam I got today so I won’t need to pay out of pocket for a new exam but I guess the manager from the store today and the manager at the new location will have to connect with one another in order for that exam to be valid at the new location? So fingers crossed that miss passive aggressive will give permission. A headache and a waste of time.